Client Care Specialist — Commission, Training & Growth

BMW of Bloomington; Bloomington (IL); In loco; USD 21.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

Short-term and long-term disability

401(k) with company match

Paid time off

Training and support

Employee discounts

Descrizione del lavoro

BMW of Bloomington is seeking a friendly, motivated Client Care Specialist to join The Leman Automotive Group in Bloomington, IL. This full-time role focuses on delivering exceptional customer service, creating a positive first impression, and connecting customers with our sales team.

You will answer calls, respond to inquiries via website and email, schedule appointments, and follow up with prospects to support customer satisfaction and sales opportunities.

Competenze

• Positive outgoing personality and passion for helping people.
• Strong verbal and written communication skills.
• Comfortable making and receiving phone calls throughout the day.
• Excellent organizational skills and attention to detail.
• Ability to multitask and stay organized in a fast-paced environment.
• Dependable, punctual, and motivated to succeed.
• Willingness to learn new systems and processes.

Mansioni

• Answer incoming customer calls in a friendly and professional manner.
• Respond promptly to customer inquiries received through our website, email, and other online platforms.
• Schedule appointments for customers with our sales team.
• Make outgoing follow-up calls to prospective and existing customers.
• Build positive relationships with customers and provide an exceptional experience.
• Maintain accurate customer records and appointment information.
• Work closely with sales managers and dealership staff to support customer satisfaction and sales opportunities.
• Assist with general customer service and business development activities.

Conoscenze

Communication skills

Phone handling

Organizational skills

Multitasking

Customer service experience

Dependable

Descrizione del lavoro

BMW of Bloomington is seeking a friendly, motivated Client Care Specialist to join The Leman Automotive Group in Bloomington, IL. This full-time role focuses on delivering exceptional customer service, creating a positive first impression, and connecting customers with our sales team.

You will answer calls, respond to inquiries via website and email, schedule appointments, and follow up with prospects to support customer satisfaction and sales opportunities.