Client Care Specialist

DynaGen Lending LLC; Southfield (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay based on experience

Health, dental, and vision insurance

401(k) with company match

Career growth opportunities

Supportive, collaborative environment

Job summary

DynaGen Lending is seeking detail-oriented Mortgage Client Care Specialists to help clear loan conditions and move files toward closing while you learn the mortgage process from the ground up. This isn’t a sink or swim role—you’ll get real training, real files, and real people invested in getting you sharp and producing fast.

If you’re organized, coachable, and ready to grow with a fast-growing company, this is where you start.

Qualifications

• Strong communication and follow-up skills.
• Highly organized and detail-oriented, with the ability to juggle multiple files at once.
• Eagerness to learn, grow, and take feedback without taking it personally.
• Interest in mortgage, finance, or operations.
• Coachability and a strong work ethic matter more than a resume.

Responsibilities

• Review incoming loan files to identify outstanding conditions and what's needed to clear them.
• Reach out to borrowers to collect, follow up on, and track down the documents needed to keep files moving.
• Clear conditions and partner with processors, underwriters, and loan officers to push files toward closing.
• Enter and verify information in our loan origination system, keeping every file accurate and up to date.
• Learn the basics of the mortgage process, underwriting requirements, and borrower communication from people who actually do it every day.
• Build the organization, follow‑up habits, and product knowledge that separate top operators from everyone else.

Skills

Communication

Follow-up

Organized

Detail-oriented

Learning mindset

Mortgage interest

Coachability

Work ethic

Job description

About DynaGen Lending

Dynagen Lending is one of the nation’s fastest-growing mortgage brokers, built on the belief that great people create great results. We provide our team with the training, resources, and support to excel in sales, operations, and leadership. Our new 25,000-sq-ft office reflects our growth and our collaborative, high-energy culture. We reward hard work, promote from within, and create clear paths for advancement while celebrating wins together and encouraging innovation at every level.

About DynaGen Lending

Dynagen Lending is one of the nation’s fastest-growing mortgage brokers, built on the belief that great people create great results. We provide our team with the training, resources, and support to excel in sales, operations, and leadership. Our new 25,000-sq-ft office reflects our growth and our collaborative, high-energy culture. We reward hard work, promote from within, and create clear paths for advancement while celebrating wins together and encouraging innovation at every level.

We're seeking detail-oriented, motivated individuals to join our team as a Mortgage Client Care Specialist — a role focused on clearing conditions and moving loan files toward closing while you learn the mechanics of the mortgage process from the ground up. This isn’t a "sink or swim" job. You'll get real training, real files, and real people invested in getting you sharp and producing fast. If you're organized, coachable, and ready to bet on yourself, this is where you start.

What You’ll Do

• Review incoming loan files to identify outstanding conditions and what's needed to clear them.
• Reach out to borrowers to collect, follow up on, and track down the documents needed to keep files moving.
• Clear conditions and partner with processors, underwriters, and loan officers to push files toward closing.
• Enter and verify information in our loan origination system, keeping every file accurate and up to date.
• Learn the basics of the mortgage process, underwriting requirements, and borrower communication from people who actually do it every day.
• Build the organization, follow‑up habits, and product knowledge that separate top operators from everyone else.

Qualifications

• Strong communication and follow‑up skills
• Highly organized and detail-oriented, with the ability to juggle multiple files at once
• Eagerness to learn, grow, and take feedback without taking it personally
• Interest in mortgage, finance, or operations
• Coachability and a strong work ethic matter more than a resume

What We Offer

• Competitive pay based on experience.
• Health, dental, and vision insurance after 90 days.
• 401(k) with company match.
• Opportunities for career growth in a rapidly expanding company — we promote from within and there's real room to move up.
• A supportive, collaborative environment surrounded by people who want to see you succeed.