Client Care Specialist

City of Lincoln; Renton, Northern (WA, KY); Hybrid; USD 71,000 - 74,000; Full time

Benefits offered by this job

Medical, vision, dental coverage

Disability insurance

HSA/HRA/FSA options

Paid time off

Job summary

KCSARC in Renton, WA, is seeking a Client Care Specialist to provide a range of general advocacy services to victims of sexual assault and their families, including support, information and resources.

The role is full-time, non-exempt, with evenings and weekends possible. You will conduct intake screenings, determine service needs, refer to internal and external resources, coordinate medical evaluations, and collaborate with law enforcement and partners to ensure coordinated care.

Qualifications

• Bachelor’s degree in Social Work, Psychology, or related field.
• 3–4 years of related work experience.
• Experience supporting victims/survivors of sexual assault.
• Experience serving diverse client populations.

Responsibilities

• Conduct Intake Screenings
• Determine comprehensive service needs of clients
• Provide information and referrals, both internal and external
• Determine client needs for forensic medical evaluations
• Work in cooperation with HATC related to forensic medical evaluation appointments and consult as needed
• Initiate contact with community professionals to fully assess and address client needs
• Work with law enforcement, child protective agencies, child welfare, medical personnel, etc., for coordinated care
• Assist clients and/or guardians to make informed decisions about medical and psychological needs
• Provide information about sexual assault impact, recovery and coping to increase client’s emotional health
• Provide immediate case management to guide the client through immediate service needs
• Provide information and assistance with Crime Victim Compensation application
• Provide on-going advocacy when needed
• Assist in the coordination of services with other providers
• Work with department managers and directors to continually assess service needs
• Other duties as assigned

Skills

Empathy & active listening

Trauma-informed care

Professional communication

Caseload management

Confidentiality

Team collaboration

English proficiency

Tech proficiency

Education

Bachelor's degree in Social Work, Psychology, or related field

Tools

Microsoft Word

Outlook

Databases

Electronic records

Microsoft Teams

Zoom

VoIP

Job description

• Base Pay $70,800.00 - $74,000.00 / Year
• Job Category Client Care
• Employee Type Non-Exempt
• Manage Others No

Title : Client Care Specialist

Function : To provide a range of general advocacy services to victims of sexual assault and their families including support, information and resources.

Hours : Full time , c an occasionally include evenings and weekends

Status : Non-Exempt

Reports to : Client Care Specialist Supervisor

At KCSARC, we not only value diversity – we celebrate it. We are committed to creating a team as diverse as the communities we live in, and we believe that the more inclusive we are, the better our team will be. We are rooted in a foundation of anti-racism and equity, which must be demonstrated in word and action.As a proud equal opportunity employer, we welcome all races, ethnicities, genders, abilities, identities, religions, and ages, candidates who are veterans, LGBTQ+, and multilingual, candidates with diverse viewpoints and experiences, and candidates who have an EAD (Employment Authorization Document), regardless of immigration status.

E ssential Functions :

• Conduct Intake Screenings
• Determine comprehensive service needs of clients
• Provide information and referrals, both internal and external
• Determine client needs for forensic medical evaluations
• Work in cooperation with HATC related to forensic medical evaluation appointments and consult as needed
• Initiate contact with community professionals to fully assess and address client needs
• Work with law enforcement, child protective agencies, child welfare, medical personnel, etc., for coordinated care
• Assist clients and/or guardians to make informed decisions about medical and psychological needs
• Provide information about sexual assault impact, recovery and coping to increase client’s emotional health
• Provide immediate case management to guide the client through immediate service needs
• Provide information and assistance with Crime Victim Compensation application
• Provide on-going advocacy when needed
• Assist in the coordination of services with other providers
• Work with department managers and directors to continually assess service needs
• Other duties as assigned

Internal Relationships

• Actively participate in individual supervision
• Provide cross-departmental training as requested
• Work collaboratively across departments
• Consult and interface with other client services staff on specific cases as appropriate
• Other duties as assigned

External Relationships

• Interface with community professionals for the benefit of KCSARC ( DCYF, KCPAO, DOC, LE, etc.)
• Participate in professional community groups as needed
• Create and provide training to community groups as prioritized
• Participate in outreach activities as needed.

Requirements

Core Competencies

• Builds rapport and communicates effectively with people from diverse backgrounds and experiences.
• Demonstrates empathy, active listening, sound judgment, and appropriate professional assertiveness.
• Communicates clearly and professionally, including when navigating sensitive or emotionally difficult situations.
• Effectively organizes, prioritizes, and manages competing responsibilities and caseload demands.
• Works both independently and collaboratively as an effective member of the Client Services team.
• Demonstrates initiative, adaptability, problem-solving skills, and sound decision-making.
• Maintains appropriate professional boundaries and confidentiality.
• Works effectively with individuals experiencing high-stress or emotionally challenging situations.
• Understands sexual assault victimization, trauma, and the healing process.
• Demonstrates awareness of and ability to manage the potential impact of secondary trauma associated with the work.
• Adheres to KCSARC’s Guiding Principles, policies, procedures, and professional expectations.
• Communicates effectively in English, both verbally and in writing.
• Proficient with standard workplace technology, including Microsoft Word, Outlook, databases, and other electronic recordkeeping systems.
• Comfortable using virtual meeting and communication platforms such as Microsoft Teams and Zoom.
• Able to efficiently use standard office technology, including computers, keyboards, telephones, and VoIP applications.
• Ability to work effectively in a dynamic environment that may involve high-stress, sensitive, or emotionally challenging situations.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Limited travel may be required .

Minimum Experience Required:

• B.A. degree or equivalent years experience in Social Work, Psychology, or related field.
• 3-4 years directly related to work experience.
• Working knowledge of sexual assault and experience supporting victims/survivors.
• Demonstrated ability to work effectively with clients from diverse cultural backgrounds.

Experience Preferred:

• 5 years’ work experience in a social service setting.
• Two or more years’ experience in providing assistance to victims, either through a rape crisis center or victim assistance unit.
• Completed 30-hour Core Services Training.
• Bilingual proficiency in English and Spanish strongly preferred.

Summary

• Medical, vision and dental coverage (employer paid for employee)
• Short-term & long-term disability coverages available
• HSA, HRA, and FSA options
• (20) Paid Time Off (PTO) days per year, progressively increases
• Up to 10 hours of Wellness time per quarter
• 401(k) retirement options (up to 5% matching)