Resource Line Advocate

King County Sexual Assault Resource Center; United States; Remote; USD 16,000 - 26,000; Part time

Benefits offered by this job

Stipend for home phone costs

Job summary

King County Sexual Assault Resource Center is seeking a Part-time Crisis Line Advocate to provide remote, 24/7 crisis support from a home office in Washington state. Shifts include nights and weekends; 30 hours of paid training will occur in the first weeks of hire.

The ideal candidate will have at least a 4-year degree or equivalent experience, excellent crisis intervention and listening skills, and the ability to work independently and as part of a team while respecting diverse communities and

Qualifications

• 4 year college degree plus 1 year directly related work experience; or 2 years college/vocational school plus 3 years directly related work experience; or 6 years direct work experience.
• Demonstrated crisis intervention and/or counseling skills
• Bilingual English/Spanish skills

Responsibilities

• Provide sexual assault crisis intervention, support, information and/or referral via the telephone.
• Determine comprehensive service needs of callers.
• Provide information and referral.
• Follow HIPAA guidelines.
• Provide information on services available in King County and surrounding areas.
• Input data into the Client Tracking System in a timely manner.
• Attend Resource Line monthly meeting and other agency meetings as needed.
• Back-up advocates who are unable to cover shifts due to illness, vacation, or other absences.

Skills

Crisis intervention

Active listening

Empathy

Communication skills

Decision making

Independent work

Team collaboration

English literacy

Education

4 year college degree

Bachelor’s degree preferred

Tools

Word

Access database

Outlook

Job description

Status: Non-Exempt

Reports to: Resource Line Manager

Function: To provide support and advocacy to victims of sexual assault and/or family, friends, or professionals via a toll free, 24-hour crisis and information line.

Hours: Part-time, average 12 to 18 hours per week, with a focus on night and weekend coverage. There is a potential for additional hours, as needed, on a varying weekly schedule. Must be open to working the following shifts any day of the week Sunday thru Saturday, though availability must include weeknight hours (6pm-6am) and weekend shifts. There is flexibility in the shifts assigned, and a schedule is posted each month for employees to plan around.

Ideal candidate has weekday business hour availability.

Resource Line shifts are as follows:

• 6a-12p
• 12-6p
• 6p-12a
• 12a to 6a

The selected candidate will need to complete 30 hours of paid training within the first few weeks of hire in order to start taking shifts.

Fully Remote -- must reside in Washington State.

Please Note: This job is performed from the employee's home. This position requires the staff person to have a landline telephone with no extra features (i.e. call waiting, caller id, call blocking) must ring busy, must be in a private location that is free from distraction and noise. KCSARC provides a stipend for the monthly cost of this phone.

About KCSARC

At KCSARC, we not only value diversity -- we celebrate it. We are committed to creating a team as diverse as the communities we live in, and we believe that the more inclusive we are, the better the team will be. We are rooted in a foundation of anti-racism and equity, which must be demonstrated in word and action. As a proud equal opportunity employer, we welcome all races, ethnicities, genders, abilities, identities, religions, and ages, candidates who are veterans, LGBTQ+, and multilingual, candidates with diverse viewpoints and experiences, and candidates who have an EAD (Employment Authorization Document), regardless of immigration status.

Essential Functions

• Provide sexual assault crisis intervention, support, information and/or referral via the telephone.
• Determine comprehensive service needs of callers.
• Provide information and referral.
• Provide support and information about the effects of victimization.
• Provide information about dealing with the trauma and aftermath of sexual assault.
• Provide information about the medical and legal issues related to sexual assault.
• Follow HIPAA guidelines.
• Provide information on services available in King County and surrounding areas
• Assess the medical needs of the client and provide information about medical issues
• Provide support and information related to the medical exams
• Assist clients and/or guardians to make informed decisions regarding psychological needs
• Provide information and assistance with Crime Victim Compensation application
• Input data into the Client Tracking System in a timely manner
• Work to continually assess service needs
• Attend Resource Line monthly meeting and other agency meetings as needed
• Back-up advocates who are unable to cover shifts due to illness, vacation, or other absences
• Other duties as assigned

Internal Relationships

• Actively participate in individual supervision
• Other duties as assigned

Technical Functions

• Ability to use Word, Access based database system, Outlook
• Keyboarding skills
• Ability to use a standard telephone

Personal Competencies

• Demonstrated interpersonal skills
• Demonstrated skills communicating with people in crisis
• Excellent decision making skills
• Excellent professional judgment
• Demonstrated written and oral communication skills
• Demonstrated active listening skills*
• Demonstrated problem solving skills
• Demonstrated empathic skills
• Knowledge of sexual assault victimization and the healing process
• Ability to work with independence
• Ability to work collaboratively within a team setting
• Ability to work with initiative and assertiveness
• Ability to educate callers on sexual assault trauma, offender traits and behaviors
• Understanding of cultural differences
• Ability to organize and prioritize competing work demands
• Ability to multi-task
• Ability to build rapport quickly
• Ability to read, write and speak English
• Accept and work in accordance with the Guiding Principles of KCSARC

Physical-mental-psychological Skills

• Interface with the impact of secondary trauma
• Ability to work with individuals in a high stress situation
• Ability to uphold confidentiality

Minimum Experience

• 4 year college degree plus 1 year directly related work experience; or
• 2 years college/vocational school plus 3 years directly related work experience; or
• 6 years direct work experience
• Demonstrated skills in crisis intervention and/or counseling skills

Preferred Experience

• Bachelor's degree in social work, psychology or related field
• Experience working with sexual assault survivors
• Experience working in a rape crisis center
• Bilingual English/Spanish Skills
• 1 hour of sick leave for every 40 hours worked
• No Medical Benefits
• No PTO