Client Care Specialist

FYZICAL Therapy & Balance Centers; Raleigh (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Paid holidays

Team-oriented culture

Job summary

FYZICAL Raleigh – North Hills is seeking a Client Care Specialist to join our front desk team. This full-time role blends customer service, scheduling, patient onboarding, insurance handling, and clinic coordination to ensure a smooth patient journey.

You will work with our Clinical Director and therapists to greet patients, manage appointments, verify benefits, collect payments, and support events, building a warm, efficient, and unforgettable patient experience.

Qualifications

• Outstanding communication skills — warm, clear, and confident.
• Ability to multitask in a fast-paced clinic environment.
• Highly organized with attention to detail.
• Comfortable navigating multiple software systems.
• Reliable, punctual, and committed to excellence.
• Prior medical office experience is a plus, but not required — training provided.

Responsibilities

• Greet every patient and visitor with warmth and a smile.
• Manage check-in/check-out, scheduling, and patient questions.
• Verify insurance coverage and communicate benefits.
• Collect payments and prepare daily deposits.
• Support documentation workflows and clinic outreach.
• Coordinate daily schedules for therapists and staff.

Skills

Outstanding communication

Multitasking

Organization

Software proficiency

Friendly demeanor

Reliability

Willingness to train

Education

High School diploma or equivalent

Job description

Client Care Specialist – Full Time Job – Raleigh, NC 177352

About FYZICAL Raleigh – North Hills

FYZICAL is one of the fastest-growing physical therapy and balance centers in the country — and at our North Hills clinic, we pride ourselves on offering the most welcoming, supportive, and personalized patient experience in the region. Our team delivers one-on-one care, advanced balance and vestibular therapy, and a culture built on compassion, energy, and excellence. We are locally owned and focused on a great environment that benefits our patients, employees, and our whole community!

We are expanding and looking for a Front Desk Medical Receptionist who is personality plus — someone who lights up a room, loves helping people, and takes pride in creating an exceptional experience for every patient who walks through our door.

Our Customer Care Specialist is the heartbeat of our clinic. This entry-level administrative role blends customer service, scheduling, patient onboarding, insurance handling, and daily clinic coordination. You set the tone for each patient’s journey with us — from the first welcome to the final graduation bell. You’ll work closely with our Clinical Director, therapists, and operating manager to keep the clinic running smoothly, ensuring every interaction is friendly, efficient, and unforgettable

Benefits

• Health insurance
• 401(k) with employer match
• Paid time off
• Paid holidays
• A fun, team-oriented culture where your work truly matters

What Makes FYZICAL Different?

At FYZICAL, you’re not just “running a front desk.”

You Are

• A welcoming face patients look forward to seeing
• A memory-maker for people in pain or fear
• A partner to a talented clinical team
• An essential part of a fast-growing, family-owned, mission-driven business

We are passionate about helping people get better — and we’re looking for someone just as passionate about people, service, and creating joy in the moments that matter.

Deliver Best-in-Class Patient Experience

• Greet every patient and visitor with genuine warmth, eye contact, and a smile
• Create a positive, calming, and friendly environment from check-in to check-out
• Answer phone calls and manage patient questions, intake, and scheduling
• Build relationships — learn names, celebrate progress, and create memorable moments

Front Office Operations & Scheduling

• Schedule evaluations and follow-up appointments with accuracy and efficiency
• Convert referrals into timely evaluation appointments
• Manage daily schedules for therapists to maximize access and minimize gaps
• Maintain an organized, professional, and clean front office

Insurance & Payments

• Verify insurance coverage and authorization requirements using established processes
• Clearly communicate benefits and financial expectations to patients
• Collect patient payments at time of service
• Prepare daily deposit summaries

Clinic Support & Administrative Excellence

• Monitor patient arrival rates and proactively follow up on cancellations or missed appointments
• Support documentation workflows and routing
• Assist with physician outreach or patient communication when needed
• Track clinic supplies and notify the operations team as needed
• Support special events, marketing activities, or community engagement efforts

Work Environment & Schedule

• Full-time, Monday–Friday (40 hours/week) or Part-time also available
• Primarily seated office work with frequent interaction with patients, families, therapists, and vendors
• Normal front-office physical activity (walking, light lifting)
• Occasional support for community events or patient workshops

Skills & Qualifications

• High School diploma or equivalent
• Outstanding communication skills — warm, clear, and confident
• Ability to multitask in a fast-paced clinic environment
• Highly organized with attention to detail
• Comfortable navigating multiple software systems
• Naturally friendly and patient-focused
• Reliable, punctual, and committed to excellence
• Prior medical office experience is a plus, but not required — we are happy to train the right personality-fit candidate