Client Care Specialist

Veterans Care Coordination; Lake Saint Louis (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Growth opportunities

Collaborative environment

Job summary

Veterans Care Coordination is seeking a Client Care Specialist to support veterans and families with care coordination and customer service. The role emphasizes relationship management, empathy, documentation, and compliance, with in-office work and Missouri residency required.

Join a team dedicated to delivering quality in-home services and maintaining strong client records while meeting regulatory standards and performance metrics.

Qualifications

• Bachelor's degree in social work or related healthcare field preferred.
• Minimum two years related healthcare customer service or social services experience.
• Missouri residency within 50 miles of Lake St. Louis; pass drug screen and background check.

Responsibilities

• Client Relationship Management and build rapport with clients.
• Actively listen to client needs and concerns.
• Proactively follow up to address concerns and ensure quality in-home services.
• Manage incoming and outbound calls.
• Documentation and process management with accurate records.
• Maintain compliance with industry regulations.
• Maintain KPIs and performance metrics.

Skills

Healthcare customer service

Social services

Care management

Veterans services

Education

Bachelor's degree in Social Work

Job description

Are you a customer-focused individual with healthcare experience who enjoys helping others and ensuring a great customer experience? Do you have a background in healthcare care coordination, Veterans services, social work, care/case management, customer service, or patient advocacy? Do you enjoy working with families, care partners and customers towards common goals?

Join our team as a Client Care Specialist and make a positive impact in the lives of veterans and their families.

Responsibilities

• Client Relationship Management
• Build strong rapport with clients through effective communication and empathy
• Actively listen to client needs and concerns
• Proactively follow up with clients to address concerns and ensure quality in-home services
• Managing incoming and outbound calls
• Documentation and Process Management
• Accurately complete detailed forms
• Ensure compliance within industry regulations
• Maintain accurate and up-to-date client records
• Maintain a high standard of quality and accuracy in all tasks
• Maintain Key Performance Metrics

Qualifications

• Bachelors Degree in Social Work or related healthcare degree preferred
• Minimum of two years related experience in healthcare customer service, social services, care management/case management, or Veterans services.
• Live in the state of Missouri, within a 50 mile radius of Lake St. Louis.
• Must be able to pass a drug screen and background check.
• Ability to work in-office a minimum of 40% of each work week (a minimum of 2 days per week)

Benefits

• Competitive salary and commission structure
• Comprehensive benefits package
• Opportunities for professional growth and development
• A supportive and collaborative work environment

If you're a motivated and enthusiastic individual who wants to make a difference, we encourage you to apply.