Client Care Specialist

Priority Dispatch Corp.; Heath, Northern (OH, KY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Health Insurance

Dental Insurance

Vision Insurance

Paid time off

Life Insurance

Employee discounts

Job summary

John Hinderer Honda in Heath, OH is seeking a motivated BDC/Internet Sales Representative to join our Customer Experience team. This entry-level role focuses on handling internet and phone inquiries, scheduling appointments, and guiding customers through the purchase process with high‑touch service.

You’ll work with the sales team, maintain accurate customer records, update vehicle listings, and participate in ongoing training to grow product knowledge and selling skills in a fast-paced

Qualifications

• High school diploma or equivalent required.
• Customer service or sales experience preferred but not required.
• Valid driver’s license and reliable transportation.
• Legal authorization to work in the United States.

Responsibilities

• Communicate with customers through their preferred method (phone, email, in-person).
• Respond to internet leads and incoming calls in a timely manner.
• Schedule appointments and test drives for interested buyers.
• Maintain accurate customer records and follow up on unsold customers.
• Keep vehicle listings on the website up to date.
• Collaborate with sales and management teams to meet dealership goals.
• Attend ongoing training to improve product knowledge, sales skills, and customer service.

Skills

Customer service

Sales

Education

High school diploma or equivalent

Tools

CRM systems

Computers

Job description

Client Care Specialist# Client Care SpecialistJohn Hinderer Honda - Heath, OH 43056## OverviewLevelEntryPosition TypeFull TimeCategorySales## Description**BDC / Internet Sales Representative****Hinderer Motor Company – Heath, OH**At Hinderer Motor Company, our Customer Experience team thrives on energy, integrity, and opportunity. This role is an entry-level position in our BDC / Internet Sales department, designed to build a strong foundation in customer communication, lead management, and dealership processes.Whether you are just entering the workforce or looking to grow your career in automotive customer experience, we provide training, coaching, and the tools to succeed.---**Why You’ll Love It Here:**• Career Growth – we promote from within • Full Training & Coaching • Flexible schedule, including weekend shifts • Employee Discounts • Full Benefits: medical, dental, vision, 401(k) match, PTO, life insurance • Commission opportunities---**Job Summary:**The BDC / Internet Sales Representative is responsible for providing a professional, high-touch experience to all internet and phone customers. This role supports the sales team by handling inquiries, scheduling appointments, and following up with customers to ensure a smooth and informed purchasing experience.---**What You’ll Do:**• Communicate with customers through their preferred method (phone, email, in-person) • Respond to internet leads and incoming calls in a timely manner • Answer questions about vehicle availability, features, and performance • Schedule appointments and test drives for interested buyers • Maintain accurate customer records and follow up on unsold customers • Keep vehicle listings on the website up to date • Collaborate with sales and management teams to meet dealership goals • Attend ongoing training to improve product knowledge, sales skills, and customer service---**Who You Are:**• Energetic, coachable, and motivated to succeed • Strong communicator with excellent customer service skills • Team-oriented, reliable, and self-motivated • Flexible and adaptable to a fast-paced, changing environment • Professional appearance and demeanor • Comfortable using computers, CRM systems, and other digital tools## Qualifications**Qualifications:**• Education: High school diploma or equivalent required; further education a plus • Skills: Customer service or sales experience preferred but not required • Attributes: High energy, strong work ethic, willingness to learn, and professional attitude • Requirements: – Valid driver’s license and reliable transportation – Legal authorization to work in the United States – Ability to complete a pre-employment background check and drug screening---**Schedule & Compensation:**• Full-time or part-time position • Day shifts and weekend availability • Commission pay opportunities---**Benefits:**401(k) matching Health Insurance Dental Insurance Vision Insurance Paid time off Life insurance Employee discounts---**Equal Opportunity Employer** John Hinderer Honda is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws