Client Care Specialist

Meneses Law PLLC; Austin (TX); On-site; USD 42,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employer-paid life insurance

Paid time off

Paid holidays

401k match

Job summary

Meneses Law PLLC is seeking a Client Care Specialist in Austin, TX. The role focuses on bilingual (English/Spanish) sales and customer service to promote our immigration law services.

You will respond to inquiries, guide clients through service options, and work to meet sales targets while maintaining high ethical standards. As part of the team, you will greet clients, manage records, and follow up with leads via phone and email.

Qualifications

• 1 year of sales experience.
• Ability to work in a dynamic, fast-paced environment and meet deadlines.

Responsibilities

• Greet clients and make them feel welcome.
• Convert sales for a wide range of legal services and meet monthly sales goals.
• Provide recommendations according to customer needs.
• Document sales by updating customer records.
• Keep up-to-date with sales trends to achieve targets.
• Handle difficult conversations professionally to encourage hiring the firm.
• Close sales and follow up via phone and email.
• Collaborate with management to implement improvements.
• Serve as liaison between client and Meneses Law team with regular follow-up.

Skills

Bilingual English/Spanish

Sales experience

Customer service

Communication

Time management

Problem-solving

Independence

Cross-functional collaboration

Attention to detail

Typing 45 WPM

Tools

Microsoft Office Suite

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Care Specialist

Full Time Austin, TX, US

Job Summary:

Meneses Law is an Immigration Law Firm seeking aBilingual Sales Representativeto join our growing team. The Bilingual Sales Specialist will be an expert in understanding Meneses Law’s services and will be responding to questions and queries about our services. The ideal candidate has top notch sales and excellent customer service experience who has attention to detail, is goal driven, ethical, and dedicated professional.

Essential Functions/Responsibilities:

• Greet clients and make them feel welcome.
• Convert sales for our wide range of legal services. Must be able to meet monthly sales goals (KPIs).
• Provide recommendations according to customer needs or preference.
• Document sales by updating customer records.
• Stays up to date with sale trends for better services and achievement of sales.
• Have the emotional intelligence and maturity to have difficult conversations with clients to encourage them to hire the firm for legal services.
• Closing the sale and follow-up through telephone and email.
• Contribute ideas to improve sales and work with management to implement improvements.
• Provide ongoing customer service by acting as the liaison between the client and Meneses Law team that will include weekly/monthly follow-up with clients after they check in by telephone. You will document conversations and report to management with any concerns clients may have.
• Adherence to a prescribed script is a requisite for this role, ensuring consistent and standardized communication.
• Perform any other tasks or functions deemed necessary to the daily operations of the employer.

Required Skills:

• Record of meeting and exceeding sales goals.
• Proficient with Microsoft Office Suite and other relevant data tools.
• Excellent time management skills, and ability to prioritize tasks in a fast-paced environment.
• Ability to work independently and take initiative in problem-solving.
• Ability to collaborate with cross-functional teams and communicate findings effectively.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Able to type 45 WPM or more.
• English usage, spelling, grammar, and punctuation
• Must be fluent in both English and Spanish.
• Attention to detail and process orientation.
• Ability to act with integrity, professionalism, and confidentiality.
• Self-motivated with excellent interpersonal skills.
• Relationship building and influencing skills.
• Ability to work independently in a fast-paced environment and take initiative in problem-solving.

Education and Experience:

• 1 year of sales experience
• Ability to work in a dynamic, fast-paced environment and meet deadlines.
  

Physical Demands:

• T his position involves regular walking, standing sitting for extended periods of time, hearing, and talking.
• Occasionally involve stooping, kneeling, or crouching
• May involve close vision, color vision, depth perception, focus adjustment and viewing computer monitor for extended periods of time.
• Involves manual dexterity for using keyboard, mouse, and other office equipment.
• The ability to move and lift items up to10 pounds.

Benefits for Working at Meneses Law:

Salary Range: $20 per hour + commission.

Annual earning potential: $60,000-$90,000.

Excellent Benefits (Medical, Employer Paid Dental, Vision, Employer Paid Life Insurance, 2 weeks of Paid Time Off, and 10 days of paid holidays)

• 401k Safe Harbor Match

Work Life Balance Schedule - Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions

Structured Training Programs

Work with state-of-the-art technology.

• Birthday and Anniversary rewards
• Sophisticated, Challenging Work
• Business Professional work environment
• Participate in a variety of volunteered events throughout the year
• Must have the ability to work on a flexible schedule based on department and company needs .

About the Company:

Meneses Law is an accomplished Immigration law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters.