Sign-Up Representative

Meneses Law; Austin (TX); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, and Vision Insurance

Structured Training Programs

Work-Life Balance Schedule

Bonus opportunities

Job summary

A reputable law firm in Austin, Texas, is looking for a Sign-up Representative to facilitate the onboarding process for clients. This role involves excellent communication skills, attention to detail, and providing support to enhance the client experience. Requires experience in customer service, fluency in English and Spanish, and the ability to work in a fast-paced environment. The firm promotes a positive workplace culture and offers competitive compensation, including benefits and opportunities for growth.

Qualifications

• Must have emotional intelligence to handle difficult conversations.
• Fluency in both English and Spanish is required.
• Ability to document interactions accurately.

Responsibilities

• Greet clients and guide them through the sign-up process.
• Collect and verify client information.
• Address client inquiries promptly and effectively.
• Maintain positive relationships with clients.
• Educate clients about the firm's services and timelines.

Skills

Customer service experience

Fluent in English and Spanish

Excellent verbal and written communication skills

Organizational skills

Problem-solving skills

Interpersonal skills

Time-management

Ability to work in a fast-paced environment

Education

Bachelor's degree

1 year of customer service experience

Tools

Microsoft Office Suite

Job description

Meneses Law is an accomplished law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters.

Our headquarters is based out of Houston, Texas and with the expansion to other major cities, our aim is to assist clients to achieve their objectives as placidly and efficiently as possible while minimizing the legal and regulatory risks. The law firm is built on its reputation of providing exceptional customer service delivery coupled with appropriate and outstanding skills, fast turnaround, and the know-how expert of our legal team.

Job Summary

Meneses Law has an immediate opening for a Sign-up Representative to join our dynamic team. You will be an initial point of contact for our potential clients, ensuring seamless onboarding process and providing ongoing support. This role requires excellent communication skills, attention to detail and a customer centric approach to enhance the client experience.

Essential Functions/Responsibilities

• Greet clients and make them feel welcome.
• Guide clients through the initial sign-up process, ensuring all required documentation is completed accurately and efficiently.
• Collect and verify client information to facilitate smooth onboarding.
• Serve as a point of contact for potential clients, addressing inquiries and providing prompt, clear, and concise information.
• Establish and maintain positive client relationships through effective communication and responsiveness.
• Address and resolve potential client concerns or issues promptly showing a proactive and solution-oriented approach.
• Educate clients on the firm's processes, services and timelines, ensuring they understand the legal procedures.
• Have the emotional intelligence and maturity to have difficult conversations with clients to encourage them to hire the firm for legal services.
• Provide ongoing customer service by acting as the liaison between the potential client and Meneses Law team that will include weekly/monthly follow-up with clients after they check in by telephone. You will document conversations and report to management with any concerns clients may have.
• Adherence to a prescribed script is a requisite for this role, ensuring consistent and standardized communication.
• May perform other duties or assigned tasks based on departmental needs.

Required Skills/Abilities

• Previous experience in customer service, client relations, or a similar role.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficient with technology and ability to learn our software systems.
• Strong analytical and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.
• Self-motivated with excellent interpersonal skills.
• Friendly and strong commitment to customer service.
• Ability to work in a fast-paced environment.
• Able to type 45 WPM or more.
• Must be fluent in English and Spanish.

Education and Experience

• 1 year of customer service experience

Job Types: Full-time

Compensation

Meneses Law believes in Work Life Balance. Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions.

Being hired by Meneses Law as a Sign-up Representative means that you will have the opportunity to:

• Earn $23/ hour
• Eligible for bonus
• Learn from top reps through our Training program.
• Be part of a positive culture
• Earn individual and team incentives.
• Start an incredible career.

(Our intent is to ensure a fair and transparent process that recognizes and rewards outstanding contributions to our team's success. It's important to note that commission/ incentive disbursement remain at the manager's discretion.)

Benefits for Working at Meneses Law

• Work with state-of-the-art technology.
• Sophisticated, Challenging Work
• Structured Training Programs
• Excellent Benefits (Medical (80% ER contribution, Dental (No-Cost to employee), Vision, Life Insurance (Paid), 2 weeks of PTO, and 10 days of paid holidays).
• Work Life Balance Schedule
• Birthday and Anniversary rewards

Qualifications/Requirements

Education/ Experience:

• A bachelor's degree, knowledge of MS Office and MacOS.

Communication Skills:

• Ability of reading comprehension, writing, speaking to others to convey information effectively, active listening and interpreting instructional documents. English/ Spanish bilingual oral communication is a must.

Reasoning Skills:

• Must be able to analyze information, problems, situations, practices, or procedures to define the problem or objective. Identify relevant concerns or factors, patterns, tendencies, and relationships. Formulate logical and objective conclusions and recognize alternative and their implications.

Physical Demands:

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
• May occasionally involve stooping, kneeling, or crouching. May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods.
• Involves manual dexterity for using keyboard, mouse, and other office equipment. May involve moving or lifting items under 10 pounds.

Other skills:

• Strong knowledge of business and management principles involved in strategic planning, leadership technique, production methods, and coordination of people and resources.
• Excellent organizational and time-management.

Work Hours:

• Monday to Friday from 8:00 am to 5:00 pm + 2 Saturdays, per month. Must have the ability to work a flexible schedule based on department and company needs.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.