Client Care & Scheduling Specialist

Freedom Home Care LLC; Mankato (MN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO

SIMPLE IRA

Health insurance

Dental insurance

Vision insurance

Professional development

Growth opportunities

Job summary

Freedom Home Care in Mankato is seeking a highly organized Client Care Coordinator to join our team at our local headquarters. This role coordinates caregiver schedules, maintains accurate client and employee data, and acts as a key liaison between clients, families, and caregivers.

The ideal candidate brings strong administrative skills, excellent communication, and a genuine passion for helping others. Join us to support our mission through teamwork, reliable scheduling, and compassionate

Qualifications

• High school diploma or equivalent; healthcare/business education a plus.
• Experience in scheduling, healthcare administration, or home care preferred.
• Proficient in Microsoft Office; comfortable with scheduling software.
• Excellent verbal and written communication skills.
• Attention to detail; ability to multitask in a fast-paced environment.
• Professional presence with strong customer service.
• Flexible and resilient to schedule changes and urgent needs.

Responsibilities

• Develop and manage caregiver schedules for new and existing clients, ensuring consistent, high-quality coverage.
• Monitor and adjust daily schedules in real time to accommodate changes, call-offs, and urgent needs.
• Serve as the primary point of contact for day-to-day scheduling communications with clients and caregivers.
• Maintain scheduling accuracy in Axis Care, including caregiver logs, shifts, and client profiles.
• Ensure timely system updates to support accurate payroll and billing.
• Participate in the after-hours/on-call rotation to provide scheduling support outside of business hours.
• Assist with general office operations, including answering phones, greeting visitors, and supporting administrative projects.
• Build and maintain positive, professional relationships with caregivers, clients, and families.
• Provide support and encouragement to caregivers while promoting reliability, accountability, and compassion.
• Actively contribute to a collaborative, mission-driven, and respectful team culture.

Skills

Scheduling

Healthcare administration

Verbal & written communication

Customer service

Data management

Team collaboration

Education

High school diploma

Healthcare or business education

Tools

Axis Care

Microsoft Office Suite

Job description

Freedom Home Care in Mankato is seeking a highly organized Client Care Coordinator to join our team at our local headquarters. This role coordinates caregiver schedules, maintains accurate client and employee data, and acts as a key liaison between clients, families, and caregivers.

The ideal candidate brings strong administrative skills, excellent communication, and a genuine passion for helping others. Join us to support our mission through teamwork, reliable scheduling, and compassionate