Client Care (Sales) Virtual Assistant

LaunchPad Home Group; United States; Remote; USD 42,000 - 48,000; Full time

Job summary

LaunchPad Home Group is seeking a Client Care Sales Virtual Assistant to manage sales calls, provide quotes, schedule inspections, and upsell ancillary services. As the first point of contact, you will build trust and guide clients with clarity through major decisions for home, commercial, radon, and sewer line inspections.

This remote role supports one of our premier brands across US time zones, collaborating with real estate agents and customers to ensure a high-quality, responsive experience

Qualifications

• High school diploma or equivalent required; additional education preferred.
• Proven phone, written and verbal communication skills in a professional manner.
• Comfort working remotely within a distributed team environment.
• Experience with customer service software and basic administrative tasks.

Responsibilities

• Handle incoming sales-related calls to book inspections and provide assistance.
• Provide quotes, schedule inspections, and respond to inquiries from non-call channels.
• Conduct outbound follow-ups to increase bookings and conversions.
• Educate clients and real estate agents on services and options.
• Actively upsell ancillary services for enhanced inspections.
• Assist with non-sales inquiries via phone and other channels as needed.
• Check voicemails/emails for urgent issues and inspection schedules.
• Complete additional tasks or special projects as assigned by management.

Skills

Phone communication

Written communication

Active listening

Adaptability

Problem solving

Team oriented

Admin processes

Attention to detail

Remote work experience

CRM software

Time management

Instruction following

Reliable internet

Call center experience

Education

High school diploma

GED

Equivalent

Tools

CRM software

Email / chat tools

Job description

LaunchPad Home Group, the leading national home inspection company, brings together a network of inspection, repair, and pest control companies to deliver unparalleled inspection services. Despite being the largest provider in the industry, we maintain a boots-on-the-ground approach, ensuring the highest standards of quality and integrity.

This position will support one of our premier brands in the SW, SE, NE and NW regions. LaunchPad Home Group is the industry-leading home, commercial, radon, and sewer line inspection company serving the US.

We are a team of hardworking, highly motivated, and client-focused professionals who thrive in a supportive and engaging work environment. Our mission is to empower local homeowners, home buyers, and real estate agents with the knowledge and confidence to make informed decisions.

At LaunchPad and across our family of brands, we take pride in fostering a collaborative, inclusive, and growth-driven culture. If you're looking for a company that values work-life balance, career development, and employee well-being, this is the place for you!

POSITION SUMMARY

The Client Care Sales Virtual Assistant is a vital member of our team, playing a key role in delivering exceptional service and contributing to the company’s growth. This phone-focused position is dedicated to managing sales calls, providing quotes, booking inspections, and upselling ancillary services. As prospective clients' first point of contact, the Client Care Sales Virtual Assistant builds trust, fosters strong relationships, and creates a lasting first impression of our company. Through professional communication, this team member not only enhances business value but also ensures that clients are guided with clarity and confidence through one of the most significant decisions of their lives.

Role and Responsibilities

• Handle incoming sales-related calls with the goal of booking inspections and providing prompt, professional assistance
• Provide quotes, schedule inspections, and respond to inquiries from non-call channels (e.g., emails, texts)
• Conduct outbound sales follow-ups on unscheduled orders to increase bookings and conversions
• Educate clients and real estate agents on services and inspection options that best meet their needs
• Actively upsell ancillary services to enhance scheduled inspections
• Assist with non-sales inquiries via phone and non-call channels as needed
• Check voicemails/emails for urgent issues and inspection schedules as directed by management
• Complete additional tasks or special projects as assigned by RIA management

Skills

• High school diploma, GED, or equivalent (additional education preferred but not required)
• Proficient phone skills, with the ability to engage clients professionally and build rapport
• Strong written and verbal communication skills, including active listening and a friendly, helpful communication style
• Ability to adapt to changing business needs, processes, and technologies
• Strong problem-solving skills, with the ability to think critically and resolve client concerns efficiently
• Team-oriented with the ability to collaborate with colleagues to meet company goals
• Familiarity with general administrative procedures and systems
• Attention to detail, including proofreading and verifying information accuracy
• Experience working remotely and within a distributed team (preferred)
• Proficiency with computers, mobile devices, and customer service software (preferred)
• Strong time management and organizational skills, with the ability to prioritize tasks effectively
• Ability to follow instructions, adhere to policies, and maintain a quiet, undistracted work environment
• Reliable high-speed internet connection
• Previous call center, sales, or customer service experience is a plus

WHAT YOU WILL NEED

• Reliable, fast internet connection
• Distraction-free work environment
• Ability to work in US time zones

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.