Client Care Representative- North Kingstown, RI

DCD Automotive/Nucar; Wickford Junction (RI); Presencial; USD 60.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Exceptional earnings base plus bonuses

Medical, dental, vision, life, anddisb

401(K) with company contribution

Paid vacation

Employee Assistance Program

Drug-free workplace

Anniversary bonus

Descripción de la vacante

DCD Automotive/Nucar is seeking an automotive Client Care Representative to handle inbound/outbound communications, qualify leads, and set sales appointments. You will collaborate with Sales and Service to enhance the customer experience and drive dealership growth.

Responsibilities include CRM data management, follow-ups, and outreach campaigns targeting showroom traffic and internet leads. A high school diploma is required, with preference for some college and prior automotive customer service

Formación

• Excellent verbal and written communication skills.
• Strong customer service orientation and relationship-building ability.
• Ability to manage multiple tasks and prioritize effectively.
• Experience using CRM systems and dealership software; basic computer skills.
• Knowledge of sales techniques and ability to upsell and promote offerings.

Responsabilidades

• Handle inbound and outbound calls, emails, and text inquiries related to vehicle sales and services.
• Qualify leads and gather customer information to determine needs.
• Generate new business opportunities from web inquiries, social media, and prior interactions.
• Schedule and confirm sales appointments with relevant departments.
• Provide excellent customer service and resolve issues or escalate as needed.
• Log and track customer interactions in CRM and maintain accurate records.
• Coordinate with sales and service teams for smooth handoffs and follow-ups.
• Assist with marketing campaigns by contacting previous customers and promoting offers.

Conocimientos

Communication Skills

Customer-Focused

Organization

Technological Proficiency

Selling skills

Attention to Detail

Team Player

Educación

High school diploma or equivalent

Some college education preferred

Descripción del empleo

Nucar of North Kingstown, RI is hiring for our Client Care call center

An Automotive Client Care Representative, also known as Business Development Representative, is responsible for handling inbound and outbound customer communications, fostering customer relationships, and driving dealership growth by generating leads and setting appointments. This role is integral to enhancing customer satisfaction, increasing sales, and improving service department efficiency. The Client Care Representative works closely with sales and service departments to ensure a seamless customer experience and maximize dealership profitability.

Key Responsibilities:

Lead Generation and Management:

• Handle inbound and outbound calls, emails, and text inquiries related to vehicle sales and services.
• Qualify leads by gathering relevant customer information and determining their needs.
• Generate new business opportunities by following up on web inquiries, social media interactions, and previous customer interactions.

Appointment Setting:

• Schedule sales appointments for customers, ensuring they are effectively communicated with the relevant departments.
• Ensure all appointments are confirmed and followed up on in a timely manner.

Customer Service:

• Provide exceptional customer service by addressing questions, concerns, and inquiries professionally and promptly.
• Maintain a courteous and friendly attitude during all interactions with customers.
• Resolve customer issues and concerns or elevate them to the appropriate team members.

CRM and Database Management:

• Utilize Customer Relationship Management (CRM) software to log and track all customer interactions and leads.
• Maintain accurate customer information in the dealership database.

Collaboration with Sales and Service Teams:

• Coordinate with the sales and service departments to ensure smooth handoffs and follow-ups on leads and customer inquiries.
• Communicate customer needs and preferences to the relevant teams to optimize the sales or service process.

Marketing and Outreach:

• Assist with marketing campaigns by reaching out to previous customers, promoting special offers, and driving traffic to the dealership.
• Conduct follow-up calls or messages with unsold showroom traffic, service customers, and internet leads.

Skills and Qualifications:

• Communication Skills: Excellent verbal and written communication skills, with a professional and friendly phone manner.
• Customer-Focused: A strong customer service orientation and ability to build relationships.
• Organization: Ability to manage multiple tasks and prioritize effectively.
• Technological Proficiency: Experience using CRM systems and other dealership software, with basic computer skills.
• Selling skills: Knowledge of sales techniques and ability to handle objections, upsell, and promote dealership offerings.
• Attention to Detail: Meticulous in maintaining records and following up on customer needs.
• Team Player: Ability to work well with others in a fast-paced environment.

Education and Experience:

• High school diploma or equivalent required; some college education preferred.
• Experience in the automotive industry or a similar customer-facing role is an advantage.
• Prior experience in sales, marketing, or customer service roles is highly preferred.

We offer:

• Exceptional earnings base plus commission and bonuses
• Medical, dental, vision, life, and disability Insurance
• Career advancement opportunities
• Paid vacation
• 401(K) with company contribution
• Employee Assistance Program
• Drug-free workplace
• Anniversary bonus

DCD Automotive/Nucar is an Equal Opportunity Employer, which operates in a safe, drug free facilities.

Up to $100,000 per year.