HVAC Customer Service Rep

Airtron Heating & Air Conditioning - Columbus; Columbus (OH); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Tuition reimbursement

Company vehicle

Room for growth

Job summary

A highly respected HVAC service provider based in Columbus is seeking a full-time Customer Service Representative. This role involves being the first point of contact for clients, answering inquiries, scheduling appointments, and ensuring customer satisfaction. The position offers a competitive hourly wage from $17 to $21, along with monthly commissions and benefits like health insurance, paid time off, and a 401(k) with company match. If you're personable and detail-oriented, apply today.

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to manage time well and effectively prioritize tasks.
• Professional presentation and good rapport-building skills.

Responsibilities

• Serve as the first line of communication for customers.
• Answer questions, set appointments, and schedule home visits.
• Document project details/customer concerns accurately.

Skills

Customer service skills

Bilingual skills preferred

Job description

Airtron Heating & Air Conditioning of Columbus in Columbus, OH is looking to hire a full-time Customer Service Representative to be the first line of communication for our customers and provide high-quality customer service. Do you have a friendly disposition and a positive attitude? Do you want to work for a highly respected and stable company? Have you been searching for a company that will value your contributions? If so, please read on!

This HVAC call center position earns a competitive wage of $17 - $21 per hour, depending on experience. In addition to your hourly rate, you will make monthly commissions by just selling service plans when our customers call us! No outbound or cold calling. We provide great benefits and perks, including health, paid time off (PTO), a 401(k) with company match, tuition reimbursement, a company vehicle, and room for growth. If this sounds like the right HVAC call center opportunity for you, apply today!

ABOUT AIRTRON HEATING & AIR CONDITIONING OF COLUMBUS

Airtron Heating & Air Conditioning of Columbus has been proudly serving our customers in the Columbus, OH area for decades. We provide HVAC maintenance as well as new heating and cooling units. Customer satisfaction is our number one priority, and we are experts in our industry!

Our highly-trained technicians can solve even the most troublesome heating and air conditioning repairs and installations. Our customers appreciate the exceptional quality of the service they receive, and we love to show our employees how much we value their hard work. That's why we provide the best training, plenty of room for growth, and a healthy work/life balance. Come see what we're all about!

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you are the face of the company for our clients when they call. Your friendly attitude gives each client you interact with over the phone a great impression of our company. As you take incoming phone calls from potential and current clients, you answer questions, set appointments, and schedule home visits. To help all our teams work effectively together, you document accurate project details/customer concerns, monitor voicemails, respond to emails, and send appointment confirmations. With your friendly and warm demeanor, you follow up with customers over the phone to ensure everything is going well. You take pride in making sure each client is satisfied with our service!

QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE

• Customer service skills
• Bilingual skills preferred

Do you have excellent communication skills, both written and verbal? Can you manage your time well and effectively prioritize tasks? Do you present yourself professionally? Can you easily establish a good rapport with people? Are you collaborative and hardworking? If yes, you might just be perfect for this HVAC call center position!

WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE

This HVAC call center position typically works Monday - Friday from 7:30 am - 4:30 pm. Saturdays and Sundays are required in the work week.

ARE YOU READY TO JOIN OUR CUSTOMER SERVICE TEAM?

If you feel that you would be right for this HVAC call center job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location:43228