Client Care Representative

Benjamin Franklin Plumbing; Asheville (NC); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Pay raise after 90 days

Paid Holidays

Dental and Vision coverage

Fun Quarterly company events

Job summary

Benjamin Franklin Plumbing in Hendersonville, NC is hiring a Call Center Representative (CCR) to answer inbound client calls and coordinate service dispatch. The role emphasizes professional communication and precise scheduling to ensure customer satisfaction.

You will greet clients professionally, provide timely updates, and support dispatch of service technicians. The position offers hourly pay with potential for a raise after probation and opportunities for growth through training.

Qualifications

• Minimum requirements include a high school diploma or equivalent.
• Strong verbal and telephone communication skills are essential.
• Good computer skills and prior customer service experience are preferred.

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company.
• Maintains courteous and pleasant demeanor on calls; communicates clearly with clients.
• Ensures calls are answered before the third ring using the approved greeting script.
• Notifies clients promptly if a plumber will be late to their scheduled time window.
• Book service appointments for Agreement Membership clients when scheduled service calls occur.

Skills

High school diploma

Verbal & telephone communication

Computer skills

Customer service experience

Education

High school diploma or equivalent

Job description

Benefits:

• Paid time off
• Training & development

Now hiring CCR position at our Hendersonville office

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

BENEFITS

• Pay raise after 90 days
• Paid Holidays
• Dental and Vision coverage
• Fun Quarterly company events

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred

Compensation: $18.00 - $19.00 per hour

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

1. Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

2. Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

3. Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.