Client Care Professional

ADP, Inc.; Lexington (KY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Monthly incentive opportunities

Paid training and ongoing development

Supportive team environment

Opportunity to take ownership of your/

Job summary

Poulin | Willey Trial Lawyers is seeking a Client Care Professional to be the friendly face of the Lexington office. You will manage daily operations, assist clients through their legal journey, and coordinate with attorneys, paralegals, medical providers, and remote teammates.

The role emphasizes independence, ownership of the office, and a strong focus on client service while staying connected to a supportive remote team.

Qualifications

• High school diploma or equivalent is required.
• Customer service, reception, hospitality, or administrative experience is required.
• Strong communication and organizational skills are essential.
• Ability to maintain confidentiality and professionalism is essential.

Responsibilities

• Welcome clients and visitors, creating a warm, professional first impression.
• Serve as the primary point of contact for the office (phone, email, walk-ins).
• Coordinate communication between clients, attorneys, medical providers, insurance reps, and remote teammates.
• Schedule appointments, meetings, and medical visits.
• Maintain accurate client records in the case management system.
• Track client requests and follow-up tasks through completion.
• Assist with client disbursements, correspondence, and admin support.
• Manage front desk operations and office readiness.
• Collaborate with remote teammates to ensure seamless client support.
• Perform additional client support and administrative tasks as needed.

Skills

Customer service

Organization

Communication

Bilingual (Spanish)

Independent worker

Education

High school diploma or equivalent

Associate's or Bachelor's degree (preferred)

Notary Public

Tools

Litify

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Care Professional

Full Time Lexington, KY, US

3 days ago Requisition ID: 1049

Be the face of the office and make a meaningful impact.

At Poulin | Willey Trial Lawyers, we believe every client deserves exceptional care from the moment they walk through our doors. We're looking for a compassionate, organized, and self-motivated Client Care Professional to serve as the primary onsite team member in one of our independent office locations.

This is an excellent opportunity for someone who enjoys working independently, taking ownership of their office, and creating an exceptional client experience while staying closely connected with a supportive remote team.

What You'll Do

As the Client Care Professional, you'll be the welcoming face of the office while ensuring daily operations run smoothly. You'll support clients throughout their legal journey and coordinate with attorneys, paralegals, medical providers, insurance representatives, and remote teammates to provide outstanding service.

Responsibilities include:

• Welcome clients and visitors while creating a warm, professional first impression.
• Serve as the primary point of contact for the office, handling phone calls, emails, and walk-in inquiries.
• Coordinate communication between clients, attorneys, medical providers, insurance companies, and internal teams.
• Schedule appointments, meetings, and medical visits.
• Maintain accurate client records and documentation within our case management system.
• Track client requests, callbacks, and follow-up tasks through completion.
• Assist with client disbursements, correspondence, and administrative support.
• Manage front desk operations, including mail, deliveries, office supplies, conference rooms, and overall office readiness.
• Maintain a clean, organized, and welcoming office environment.
• Collaborate closely with remote teammates to ensure clients receive seamless support.
• Perform additional client support, administrative, and operational responsibilities as needed.

What Makes This Role Unique

Unlike a traditional front desk position, you'll be the primary onsite team member responsible for keeping the office running smoothly day to day. You'll have the independence to manage your office while knowing you'll always have the support of experienced teammates working remotely.

This role is perfect for someone who:

• Enjoys working independently.
• Takes ownership without waiting to be asked.
• Stays organized and calm while balancing multiple priorities.
• Loves helping people and building relationships.
• Thrives in an environment where every day is a little different.

What We're Looking For

We're looking for someone who is:

• Friendly, professional, and genuinely enjoys helping people.
• Highly organized with exceptional attention to detail.
• Comfortable managing multiple priorities independently.
• A confident communicator both in person and over the phone.
• Self-motivated, dependable, and proactive.
• Able to collaborate effectively with remote teammates.
• Comfortable learning new technology and software systems.

Qualifications

Required

• High school diploma or equivalent
• Customer service, reception, hospitality, or administrative experience
• Strong communication and organizational skills
• Ability to maintain confidentiality and professionalism

Preferred

• Associate's or Bachelor's degree
• Legal, personal injury, or client service experience
• CRM or case management software experience (Litify is a plus)
• Notary Public
• Spanish or other bilingual language skills

Why Join Poulin | Willey?

• Monthly incentive opportunities
• Paid training and ongoing development
• Supportive team environment
• Opportunity to take ownership of your own office
• Career growth within a rapidly expanding law firm
• Meaningful work helping clients during important moments in their lives