Client Care Operations Coordinator — Field Services

Airtron Heating & Cooling HVAC; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Airtron in San Antonio, TX is seeking an organized office coordinator to manage a busy schedule, guide customers through promotions and installations, and book appointments onsite. You will handle inbound calls and help coordinate permits, inspections, and service timelines.

The role involves outbound follow-ups, data entry, and coordinating resources while maintaining accuracy in billing and communication.

Qualifications

• High school diploma or GED required.
• 2–4 years of office experience with substantial phone time.
• Proficiency with Microsoft Office tools and clear English communication.

Responsibilities

• Answer calls, guide customers through sales promos and installations, and schedule appointments.
• Make outbound calls to follow up on permits/inspections and reschedule services as timelines change.

Skills

Customer service

Phone handling

Organizational skills

Clear communication

Education

High school diploma or GED

Completed college coursework

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Be the calm in the call queue — San Antonio | OnsiteWhat if your knack for organizing chaos could keep technicians moving and customers smiling? In this role, you’ll turn a full schedule, shifting permits, and urgent requests into a smooth operation—all from our open office in San Antonio.Your challenges (and how you’ll win)Turn questions into plans: Answer calls, guide customers through sales promos and installations, and lock in appointments.Close the loop: Make targeted outbound calls to follow up on permits/inspections and reschedule services when timelines change.Keep money matters clean: Process credit cards and refunds with accuracy.Route with precision: Use email, text, and other tools to enter data and dispatch the right manpower and resources throughout the day.Protect trust: Resolve claims and complaints fairly and effectively in line with consumer laws.Level up the experience: Promote local initiatives, educate customers, and turn survey results into thoughtful recommendations—sometimes even drafting improvement plans.Lead with safety: Follow all company policies and procedures; uphold our safety culture. Other duties as assigned.What it takesHigh school diploma or GED.2–4 years of office experience with at least 20% of your day on the phone serving customers.Comfort with Microsoft Excel, Word, and Outlook (1+ year).Effective English communication—verbal and written.Valid driver’s license.Ability to work overtime on short notice; occasional weekends.Bonus pointsCompleted college coursework.How you workCustomer-obsessed; equally strong solo and on a team.Clear, confident communicator.Thrives in a fast-moving, open office setting.Organized, detail-attentive, and able to juggle multiple priorities.Always learning; positive and collaborative.Relevant experience may substitute for formal education.Builds positive relationships inside and outside the company; partners well with all levels.Committed to safety and a culture that prioritizes it.Physical demandsLift/move up to 20 lbs frequently.Frequent bending, kneeling, or crouching.Long periods of sitting, standing, or walking.Hear and distinguish speech/sounds for safe phone and equipment use.Vision (natural or corrected) adequate for close, distance, and peripheral tasks; normal depth perception.Speak clearly to convey information to others.Enter text/data using a standard keyboard or 10-key keypad.Reach overhead and use arms/hands to signal, grasp, hold, lift, turn, push, and pull.Domain know-howHVACHeating and Air ConditioningAirtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.