Client Care Navigator

Right at Home UK; West Palm Beach (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Paid time off

Job summary

Right at Home West Palm Beach & Vero Beach is seeking a Care Manager who excels at building trust between clients, families, caregivers, and the agency. You will conduct initial assessments, monitor care plans, and ensure timely communication so services stay consistent and responsive in the home.

In this role you’ll orient new caregivers, review reports, support HR activities, and lead efforts to connect clients with the right resources.

Qualifications

• Experience in home care, healthcare, senior services, or care coordination.
• Strong communication and relationship-building skills.
• Ability to listen, follow through, and connect clients, families, and caregivers.

Responsibilities

• Serve as a primary liaison between clients, families, caregivers, and the Right at Home team.
• Conduct initial client assessments and develop understanding of needs, preferences, goals, and home environment.
• Build strong client relationships through regular communication, follow-up, responsiveness.
• Conduct new-hire orientations and explain expectations, culture, policies and quality care.
• Regularly review RightAssist reports, identify trends and communicate findings to leadership.
• Manage and support the Guide Program, ensuring guidance and resources are provided.
• Assist with HR activities, including onboarding and employee communication.
• Support caregiver engagement and accountability to maintain high standards of care.
• Identify and communicate changes in client needs, caregiver performance, or scheduling concerns.
• Participate in client and caregiver follow-up to resolve issues early.
• Collaborate with scheduling, operations, recruiting, and leadership teams.
• Help create a culture of exceptional service and professional representation.
• Represent Right at Home professionally with clients, families, caregivers, referral partners, and community.

Job description

Right at Home West Palm Beach & Vero Beach is seeking a Care Manager who excels at building trust between clients, families, caregivers, and the agency. You will conduct initial assessments, monitor care plans, and ensure timely communication so services stay consistent and responsive in the home.

In this role you’ll orient new caregivers, review reports, support HR activities, and lead efforts to connect clients with the right resources.