Client Care Manager Norfolk

Right at Home; Norfolk (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

Right at Home Northeast & Central Nebraska in Norfolk, Nebraska seeks a dedicated Client Care Manager (CCM) to oversee a caseload and ensure exceptional, personalized in-home care. You will conduct home visits, assess client needs, and create tailored care plans to meet each client’s unique requirements.

The CCM builds strong relationships with clients, their families, and caregivers, monitors outcomes, and coordinates with the care team to deliver high-quality services.

Qualifications

• High School Diploma required.
• Active CNA/CMA license in Nebraska required.
• Valid driver’s license and insurance.
• Strong computer, communication, and organizational skills.
• Bilingual in English & Spanish is a plus.

Responsibilities

• Manage a caseload of clients and oversee the delivery of care services to ensure high-quality, personalized support.
• Conduct home visits to assess client needs and create personalized care plans.
• Monitor client outcomes and make adjustments to care plans as needed.
• Build and maintain strong relationships with clients, their families, and our caregivers.
• Collaborate with other team members to ensure seamless coordination of care services.
• Identify and address any concerns or issues related to client care.
• Maintain accurate and detailed records of client care plans, assessments, and progress.
• Participate in ongoing training and education to stay up-to-date on industry best practices and regulations.

Skills

Communication skills

Organizational skills

Computer skills

Education

High School Diploma

CNA/CMA license in Nebraska

Job description

Job Title: Client Care Manager (CCM) - Norfolk

Location: Norfolk, Nebraska, United States

Company: Right at Home Northeast & Central Nebraska

Organization: Right at Home

Company Slogan: In Home Care and Assistance & Staffing

Job Description

We are seeking a dedicated and compassionate Client Care Manager (CCM) - Norfolk to join our team at Right at Home Norfolk. As a CCM, you will play a vital role in ensuring our clients receive exceptional, personalized care and support in the comfort of their own homes.

Because of our commitment to both our clients and our team, Right at Home has been proudly recognized as a Forbes Great Place to Work Certified workplace for 3 consecutive years!

Job Summary

As a Client Care Manager, you will be responsible for managing a caseload of clients and overseeing the delivery of high-quality care services. Your primary focus will be on building strong relationships with clients, their families, and our caregivers to ensure that their unique needs are met and exceeded. You will also be responsible for conducting home visits, assessing client needs, creating personalized care plans, and monitoring client outcomes.

Responsibilities

• Manage a caseload of clients and oversee the delivery of care services to ensure high-quality, personalized support
• Conduct home visits to assess client needs and create personalized care plans
• Monitor client outcomes and make adjustments to care plans as needed
• Build and maintain strong relationships with clients, their families, and our caregivers
• Collaborate with other team members to ensure seamless coordination of care services
• Identify and address any concerns or issues related to client care
• Maintain accurate and detailed records of client care plans, assessments, and progress
• Participate in ongoing training and education to stay up-to-date on industry best practices and regulations

What We Offer

• A dynamic and supportive work environment that encourages professional growth and development
• The opportunity to make a meaningful difference in the lives of our clients
• A competitive salary and benefits package (to be discussed during the interview process)
• Ongoing training and education to stay current on industry best practices and regulations

Qualifications

• High School Diploma required
• Active CNA/CMA license in Nebraska required
• Valid driver’s license & insurance
• Strong computer, communication, and organizational skills
• Knowledge of basic medical terminology
• Bilingual in English & Spanish is a plus