Client Care Manager & Care Team Manager

Senior Helpers Parent Account; Holly Springs (NC); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Senior Helpers Parent Account is seeking a Client Care & Care Team Manager in Holly Springs, NC to strengthen relationships with clients and families and ensure exceptional service. You’ll bridge the gap between clients, caregivers, scheduling, and clinical staff, proactively addressing needs and driving satisfaction.

The role emphasizes empathetic communication, problem-solving, and team coaching to maintain continuity of care and a high-quality client experience.

Qualifications

• Experience in client-care coordination or care management preferred.
• Proven ability to build relationships with clients and families.
• Strong communication and problem-solving skills essential.

Responsabilités

• Build relationships with clients and families, learning what matters to each client.
• Respond to concerns, investigate issues, and coordinate solutions.
• Support caregivers with coaching, feedback, and removal of barriers to success.
• Be the primary observer of client satisfaction, service quality, and care continuity.
• Collaborate with scheduling and clinical teams to ensure seamless care.

Connaissances

People skills

Relationship building

Communication

Problem solving

Organizational skills

Description du poste

Because great care doesn't happen by accident.

Do you notice when something feels “off” before someone has to complain?

Can you build a relationship with a client, earn a caregiver's trust, calm a frustrated family member, and remember to follow up?

If so, we may have a place for you.

We are looking for a Client Care & Care Team Manager to help make Senior Helpers the #1 employer for caregivers while delivering an exceptional client experience.

This isn't a job where you wait for problems to land in your inbox.

Know our clients. Know our caregivers. Notice what isn't working. Fix it. Make sure people feel taken care of.

WHAT YOU'LL DO

Build Relationships

• Regularly check in with clients and families.
• Build trust and learn what matters to each client.
• Identify changing needs, concerns, and opportunities to improve service.
• Help clients and families feel heard, valued, and confident in their care.

Solve Problems

• Respond to client, family, and caregiver concerns.
• Investigate issues, coordinate solutions, and follow through.
• Address small problems before they become big ones.

Support Caregivers

• Build strong relationships with our caregivers.
• Recognize great work and provide coaching when needed.
• Help identify caregiver/client compatibility issues.
• Partner with Scheduling to maintain continuity of care.
• Listen to caregivers and help remove barriers to their success.

Be Our Eyes & Ears

• Conduct client check-ins and quality-assurance visits.
• Monitor client satisfaction, service quality, caregiver/client fit, and changing needs.
• Identify safety concerns and communication gaps.
• Don't just document problems—help solve them.

Connect the Dots

Work closely with the Director of Operations, Scheduling, Recruiting, RN/clinical team, caregivers, clients, families, and owners.

You are the human bridge between all of those moving pieces.

Help Us Retain Clients & Caregivers

• Identify opportunities to improve the client and caregiver experience.
• Recognize when the client’s need changes and communicate opportunities for additional services.
• Help create an environment where great caregivers want to stay and great clients want to stay with us.

WHO ARE WE LOOKING FOR?

Someone who is:

A people person — You genuinely enjoy connecting with people.
A detective — You notice patterns and ask questions.
A fixer — You don't need someone to hand you the solution.
A communicator — You can have difficult conversations with empathy and confidence.
An organizer — You can keep a lot moving without losing track.
A relationship builder — You understand that trust is earned.
A little relentless — If you say you'll follow up, you do.
Compassionate—but not a pushover — You care deeply and still hold people accountable.

THE BOTTOM LINE

This is for someone who wants to know people, solve problems, build relationships, and make a real difference in the lives of older adults, their families, and the caregivers who serve them.

If you're the person who naturally notices what needs to be done—and then does it—

We'd like to meet you.