Client Care Manager

Comfort Keepers

Anderson (SC)

On-site

USD 42,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Paid Time Off

Health benefits and 401k

Supportive leadership team

Opportunities for career growth

Meaningful work that makes a differe n

Job summary

Comfort Keepers in Anderson, SC is seeking a Client Care Manager who thrives on helping families navigate home care. You will coordinate care plans, conduct in-home consultations, and ensure high-quality service while supporting caregivers and maintaining strong client relationships.

The role blends office coordination with community outreach, enabling you to build meaningful care decisions in collaboration with families and healthcare professionals.

Qualifications

Associate’s or Bachelor’s degree in Business, Healthcare, Marketing, Human Services, or related field preferred.
OR 3+ years of management or healthcare leadership experience.
Experience in home care, healthcare, sales, senior services, case management, customer service, or related field preferred.
Strong Microsoft Office and computer skills.
Outstanding organizational and time management abilities.
Excellent verbal and written communication skills.
Ability to maintain confidentiality and professionalism.
Valid driver’s license with reliable transportation for local travel.

Responsibilities

As Client Care Manager, you’ll serve as the main link between clients, families, caregivers, healthcare professionals, and the office team to ensure exceptional care.
Conduct in-home consultations with prospective clients and develop personalized care recommendations.
Build trusting relationships with clients and families and conduct regular quality assurance visits.
Oversee daily office operations and coordinate scheduling to ensure strong caregiver/client matches.
Support staffing challenges, monitor client satisfaction, and ensure accurate documentation and state compliance.
Coach and encourage caregivers while collaborating with leadership to improve processes.

Skills

People management

Customer service

Communication

Organizational skills

Microsoft Office

Education

Associate’s or Bachelor’s degree in Business, Healthcare, Marketing, Human Services, or related field

3+ years of management or healthcare leadership experience

Tools

Microsoft Office

Job description

Looking for a career where your work truly changes lives?

At Comfort Keepers, we believe exceptional care begins with exceptional people.

We're searching for an organized, compassionate, and proactive Client Care Manager who thrives in a fast-paced environment, enjoys building relationships, and loves solving problems before they become problems.

If you enjoy helping families navigate difficult situations, supporting caregivers, and ensuring clients receive outstanding care, we'd love to meet you.

This isn't just an office job. Every day is different. You'll spend time in the office coordinating care, answering client calls, supporting caregivers, and also out in the community meeting with prospective clients and conducting in-home care consultations.

If you're energized by helping people while leading with compassion and professionalism, this could be the perfect opportunity.

What You'll Do

As a Client Care Manager, you'll serve as the primary connection between our clients, families, caregivers, healthcare professionals, and office team to ensure every client receives exceptional care.

Your responsibilities will include:

Client & Family Care

Answer incoming client and referral calls with professionalism and empathy
Conduct in-home consultations with prospective clients
Develop personalized care recommendations
Build trusting relationships with clients and families
Complete regular quality assurance visits and satisfaction check-ins
Resolve concerns quickly and proactively

Office Operations

Help oversee daily office operations
Coordinate with scheduling to ensure excellent caregiver/client matches
Assist with staffing challenges and daily problem solving
Monitor client satisfaction and service quality
Maintain accurate documentation and client records
Ensure compliance with company policies and state regulations
Support, coach, and encourage caregivers
Collaborate with office leadership to improve processes
Help onboard and train new team members
Promote a positive, team-oriented culture
Serve as a resource for caregivers needing guidance in the field

Relationship Building

Represent Comfort Keepers professionally within the community
Help families understand available home care services

We're Looking For Someone Who...

Loves helping people

Is calm under pressure

Enjoys solving problems

Has excellent phone and communication skills

Is confident meeting with families in their homes

Works independently while thriving as part of a team

Brings positive energy every day

Qualifications

Associate's or Bachelor's degree in Business, Healthcare, Marketing, Human Services, or related field preferred
OR 3+ years of management or healthcare leadership experience
Experience in home care, healthcare, sales, senior services, case management, customer service, or related field preferred
Strong Microsoft Office and computer skills
Outstanding organizational and time management abilities
Excellent verbal and written communication skills
Ability to maintain confidentiality and professionalism
Valid driver's license with reliable transportation for local travel

Why Join Comfort Keepers?

At Comfort Keepers, we're more than a home care company—we're a family-owned organization dedicated to helping seniors live safely and independently at home while supporting the families who love them.

When you join our team, you'll enjoy: