Client Care & Intake Specialist

Kisling, Nestico & Redick, LLC; Fairlawn (OH); On-site; USD 36,000 - 42,000; Full time

Job summary

Kisling, Nestico & Redick, LLC is seeking a full-time legal administrative assistant in Ohio to manage client intakes and data entry across multiple systems. You will handle outreach, maintain appointment schedules, and coordinate with medical providers and the legal team.

The role requires strong communication, detail orientation, and MS Office skills, with a preference for call-center or law-firm background. This is a 40-hour workweek with occasional overtime and a team-oriented environment.

Qualifications

• Knowledge of general legal procedures and business practices.
• Clerical and general office administration procedures.
• Experience with high-volume phones/call centers or law firms preferred.
• Excellent communication and judgment under pressure.
• Strong attention to detail and MS Office proficiency.
• Ability to work well in a team and lift up to 20 pounds.
• Typing speed of 45 wpm with accuracy.

Responsibilities

• Create and field client intakes and collect information for new cases.
• Open matters in case management software and maintain data entry standards.
• Send/receive retainer agreements for qualified prospects.
• Validate data by checking, correcting, or re-entering records.
• Coordinate with medical providers and clients for appointment availability.
• Follow up on intakes and outbound calls as needed.
• Maintain regular communications with clients and the legal team.

Skills

Exceptional communication skills

Strong attention to detail

MS Office Suite

Team player

Ability to lift 20 pounds

Call center / high-volume phone

Work well under pressure

Must type 45 wpm

Law firm experience preferred

Education

High School Diploma or GED

Job description

Description

• Create and field client intakes
• Collect and record information from potential clients and open cases in case management software
• Send and receive retainer agreements for perspective clients who meet the specific criteria.
• Maintain data entry requirements by following data program techniques and procedures
  • Verify entered data by reviewing, correcting, deleting, or re-entering information
  • Combine data from multiple systems
• Regular, consistent, punctual attendance
• Follow-up on intakes (as needed)
• Placing outbound calls
• Contact with medical providers and clients regarding availability of doctor appointments
• Follow up calls from medical providers when clients are non-compliant with appointments
• Consistent and regular communications with clients regarding appointments
• Consistent and regular communications with legal team regarding clients

Requirements

• Understanding of general legal procedures and business practices
• Standard clerical and general office administration procedures
• High volume phones, call center and/or law firm experience is preferred
• Exceptional communication skills
• Ability to work well under pressure and to exercise good judgment
• Strong attention to detail
• Strong working knowledge of MS Office Suite
• Must work well in a team atmosphere
• Ability to lift a minimum of twenty pounds
• High School Diploma or GED required
• Must type 45 wpm with accuracy
• No Supervisor responsibility
• This is a full time position, standard hours Monday - Friday of 40 hours per week. Some overtime, as necessary based upon projects.