Client Care & Intake Coordinator II

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 25,000 - 36,000; Full time

Job summary

Holland America-Princess (Holland America Dawson City Inn) seeks a Client Care Specialist Two (CCS2) to coordinate intake for new and returning clients in Alaska. You will balance customer service with policy, serving as liaison among clients, programs, and billing to clarify costs of care before intake.

The role handles scheduling, eligibility verification, and financial assistance applications, ensuring smooth coordination across departments and with Medicaid processes.

Qualifications

• High School Diploma or GED required.
• Experience with Medicaid regulations, billing, and quality assurance preferred.
• Excellent writing and communication skills.
• Ability to work flexible hours including days and evenings.

Responsibilities

• Manage referrals and client access to services.
• Act as main contact between clients, guardians, referrals, billing, and providers.
• Oversee POE (Point of Entry) process and track it.
• Collect client information and input potential clients.
• Obtain and vet registration documents; verify demographics and financial data.
• Coordinate with other agencies to exchange information and documents.

Skills

Customer service

Communication skills

Written communication

Flexibility hours

Travel ability

Education

High School Diploma/GED

Job description

Holland America-Princess (Holland America Dawson City Inn) seeks a Client Care Specialist Two (CCS2) to coordinate intake for new and returning clients in Alaska. You will balance customer service with policy, serving as liaison among clients, programs, and billing to clarify costs of care before intake.

The role handles scheduling, eligibility verification, and financial assistance applications, ensuring smooth coordination across departments and with Medicaid processes.