Client Care Coordinator - Real Estate Operations & Client Experience

The Charles Nedder Team; Greenwich (CT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

In-office Greenwich

Training & development

AI-powered systems

Admin support

Collaborative culture

Growth opportunities

Job summary

The Charles Nedder Team in Greenwich, CT is seeking a highly organized Client Care Coordinator to join our in-office team. You will nurture relationships with buyers and sellers, manage communications, schedule consultations, property showings, and coordinate transactions from start to close.

The ideal candidate excels in clear communication over the phone, follows up consistently, and uses our CRM and AI-powered systems to deliver exceptional client experiences.

Qualifications

• Real estate license required.
• Strong customer service and communication skills.
• Experience supporting real estate operations preferred.

Responsibilities

• Communicate regularly with buyers, sellers, and clients.
• Schedule consultations, appointments, showings, inspections, and closings.
• Coordinate transactions and ensure timely follow-up.
• Maintain CRM notes, tasks and follow-up plans.
• Prepare contracts, disclosures, and transaction-related docs.
• Support client appreciation initiatives and campaigns.

Skills

Communication

Organization

Phone skills

Follow-up

CRM systems

Appointment scheduling

Attention to detail

Real estate knowledge

Tech-savvy

Team collaboration

Education

Real estate license

Tools

CRM software

MLS access

Job description

Client Care Coordinator | Real Estate Operations & Client Experience

Build Relationships. Create Exceptional Experiences. Help Clients Move Forward.

The Charles Nedder Team | Greenwich, CT | In-Office

The Charles Nedder Team is seeking a highly organized, proactive, and personable Client Care Coordinator to join our Greenwich office.

This is a key client-facing position for someone who enjoys working with people, staying organized, following up, and making sure nothing falls through the cracks.

You’ll work closely with our agents, buyers, sellers, and prospective clients to help manage relationships throughout the real estate process—from the first conversation through appointments, transactions, closing, and beyond.

The ideal candidate is a strong communicator who is comfortable on the phone, enjoys building relationships, and takes pride in providing an exceptional level of service.

What You’ll Do

• Communicate regularly with buyers, sellers, prospective clients, and past clients.
• Make proactive follow-up calls to nurture relationships and identify opportunities to help clients move forward.
• Schedule and confirm buyer consultations, listing appointments, property showings, inspections, and other client meetings.
• Keep clients informed and engaged throughout the buying and selling process.
• Work closely with agents to ensure leads and prospective clients receive timely, professional follow-up.
• Help buyers and sellers navigate the next steps required to move from initial interest toward a successful transaction.
• Coordinate transaction details, including inspections, appraisals, vendors, documentation, deadlines, and closings.
• Maintain accurate client information, notes, tasks, and follow-up plans within our CRM.
• Prepare and organize contracts, disclosures, and transaction-related documentation.
• Assist with client appreciation initiatives, events, marketing campaigns, and ongoing relationship management.
• Identify ways to improve systems, communication, and the overall client experience.

Who We’re Looking For

You May Be a Great Fit If You Are

• Highly organized and detail-oriented
• Warm, professional, and confident communicating with clients
• Comfortable making outbound calls and following up consistently
• Able to manage multiple priorities in a fast-paced environment
• Proactive rather than waiting to be told what needs to happen next
• Technology-oriented and comfortable learning CRM, AI, and real estate systems
• Motivated by helping clients and being part of a high-performing team
• Interested in building a long-term career in real estate without relying solely on commission-based income

A Real Estate License Is Required.

Why Join The Charles Nedder Team?

The Charles Nedder Team combines New England Properties with the technology, systems, training, and support of a modern real estate team.

You’ll have the opportunity to work alongside experienced real estate professionals while developing valuable skills in client relations, sales support, transaction management, technology, and real estate operations.

We Provide

• Competitive, dependable compensation
• Full-time, in-office opportunity in Greenwich
• Professional training and ongoing development
• Modern CRM, technology, and AI-powered systems
• Established processes and administrative support
• A collaborative, performance-oriented environment
• Opportunities to take on greater responsibility as you grow
• A role where your work directly contributes to client satisfaction and successful closings

A Different Kind of Real Estate Career

If you enjoy real estate but prefer the stability of dependable income and a structured role rather than building a business entirely around commissions, this could be an excellent opportunity.

You’ll still be deeply involved with buyers, sellers, properties, negotiations, and transactions—but as part of an established team with the systems and support to help you succeed.

Compensation: $18 hourly