Client Care Coordinator — Medical Spa, Full-Time

SkinSpirit; Seattle (WA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k with match

Paid holidays

Friend & Family discounts

Job summary

SkinSpirit in Seattle, WA is seeking a Client Care Administrator to support daily medical spa operations. The role includes telephone coverage, appointment scheduling, registration, opening and closing transactions, and delivering outstanding client care.

You will work a mix of weekday, weekend and evening shifts, provide excellent service, promote treatments and manage multiple tasks with accuracy while maintaining confidentiality.

Qualifications

• High School Diploma or GED required; AA preferred.
• 1+ years of customer or sales experience required; experience in an aesthetic setting preferred.
• Exceptional customer service skills.
• Ability to be efficient and productive in a fast-paced environment.
• Ability to multi-task, prioritize, and organize with a consistently high level of accuracy.
• Must be a team player.
• Ability to work as part of a team and take initiative independent of direct supervision.
• Knowledge of: Internet, Outlook, Excel, Word and the ability to learn new software quickly.
• Social media experience is a plus.
• Excellent, written, verbal and interpersonal skills.
• Great attention to detail and accuracy.
• Experience in medical office/understanding of cosmetic procedures/skin care products.
• Experience with Zenoti or other POS systems preferred by not required.

Responsibilities

• Provide support with daily activities of a medical spa including telephone coverage, appointment scheduling, registration, and opening/closing transactions.
• Deliver excellent client care and customer service.
• Manage high volume inbound calls and schedule/modify appointments.
• Promote clinic treatments, services, products, and programs.
• Provide accurate responses to guest requests while maintaining client confidentiality.

Skills

Customer service

Multi-tasking

Team player

Attention to detail

Communication skills

Excel

Outlook

Word

Reliability

Organization

Education

High School Diploma or GED

AA preferred

Tools

Zenoti

POS systems

Job description

SkinSpirit in Seattle, WA is seeking a Client Care Administrator to support daily medical spa operations. The role includes telephone coverage, appointment scheduling, registration, opening and closing transactions, and delivering outstanding client care.

You will work a mix of weekday, weekend and evening shifts, provide excellent service, promote treatments and manage multiple tasks with accuracy while maintaining confidentiality.