Licensed Clinical Access to Care Coordinator

Pacific Clinics; Monrovia (CA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Benefits starts day one

Medical, dental, vision

401K match 4%

Competitive PTO

Job summary

Pacific Clinics in Monrovia, CA seeks a qualified mental health professional to facilitate access to services by coordinating referrals, appointments, and authorizations. You will collaborate with providers, insurers, and community partners to ensure timely, appropriate care for clients.

The role requires a Master’s degree and CA licensure (LMFT/LCSW/LPCC/Psychologist) with experience in DMH workflows and Welligent EHR. Strong communication and advocacy are essential assets for success.

Qualifications

• Master's degree in a mental health related field and 3 years of experience.
• California licensure as LMFT, LCSW, LPCC, or Psychologist.
• Experience with Los Angeles County Department of Mental Health documentation requirements.
• Proficiency with electronic health records (EHR); experience with Welligent.
• Bilingual skills desirable , based on the needs of the clinic’s client population.
• Valid California driver’s license and an insurable driving record.

Responsibilities

• Conducts clinical assessments to determine client needs and level of care.
• Coordinates referrals, appointments, and service authorizations for mental health treatment.
• Collaborates with healthcare providers, insurers, and community partners to facilitate access to services.
• Assists clients in navigating mental health systems, insurance processes, and available resources.
• Provides clinical guidance to ensure clients connected to appropriate level of care.
• Tracks client progress and conducts follow-ups to support engagement and service continuity.
• Advocates for clients to address service barriers and ensure timely access to care.
• Maintains documentation in compliance with regulatory and agency standards.

Skills

Clinical assessment

Care coordination

EHR experience

Bilingual skills desirable

Education

Master's degree in mental health

California licensure LMFT/LCSW/LPCC/Psychologist

Tools

Welligent

Job description

Overview

Schedule: Monday through Friday, from 830am to 5pm

Compensation We Offer

• The initial compensation for this position ranges from $71,760 to $88,256 Per Year, depending on experience, location and internal equity considerations

Possible Additional Compensation (may vary based on position eligibility)

• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications
• Possible Bilingual Differentials: Up to 7.5% for qualifying direct-service roles; up to $80.00/month flat fee for qualifying non-direct service roles.

Benefits We Offer

• BenefitsEligibilitystarts on day ONE
• We provide a robust benefits package which includes medical, dental, vision, See our Benefits Page HERE.
• 401K Employer Match up to4%
• Competitive Time Off Plans

Must meet eligibility requirements based on employment status

Pay Range

$71,760 - $88,256

Job Summary

Facilitates access to mental health services for clients by coordinating referrals, appointments, and insurance authorizations. Works with clients to assess their needs and connect them with appropriate resources. Collaborates with healthcare providers, insurance companies, and community organizations to ensure clients receive timely and appropriate care. Monitors and tracks client progress, conducts follow-up assessments, and provides ongoing support and advocacy. Ensures compliance with regulatory requirements and maintains accurate documentation of client interactions and services provided.

Responsibilities

• Conducts clinical assessments to determine client needs and level of care.
• Coordinates referrals, appointments, and service authorizations for mental health treatment.
• Collaborates with healthcare providers, insurers, and community partners to facilitate access to services.
• Assists clients in navigating mental health systems, insurance processes, and available resources.
• Provides clinical guidance and support to ensure clients are connected to the appropriate level of care.
• Tracks client progress and conducts follow-ups to support engagement and service continuity.
• Advocates for clients to address service barriers and ensure timely access to care.
• Maintains accurate and timely documentation in compliance with regulatory and agency standards.Ensures service coordination aligns with clinical, ethical, and legal guidelines.
• Participates in team meetings and case conferences to support integrated care planning.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
• Master's degree in a mental health related field and minimum of three (3) years of experience conducting family-centered, strengths-based, culturally competent intakes and assessments in office or field-based setting, or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include:
• Current California licensure as a Psychologist, LMFT, LCSW, or LPCC.
• Experience with Los Angeles County Department of Mental Health (LACDMH) documentation requirements.
• Proficiency with electronic health records (EHR); experience with Welligent.
• Bilingual skills highly desirable , based on the needs of the clinic’s client population.
• Valid California driver’s license and an insurable driving record under the clinic’s liability policy.

Job Competencies

• Strong clinical assessment and triage skills.
• In-depth knowledge of mental health systems, services, and levels of care.
• Ability to coordinate referrals, authorizations, and service linkage efficiently.
• Familiarity with insurance processes, eligibility, and benefits coordination.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Cultural competency and sensitivity in working with diverse populations.
• Ability to collaborate effectively with providers, community partners, and insurers.
• Skilled in client advocacy and barrier resolution.
• Proficiency in electronic health records and case documentation.
• Knowledge of applicable laws, regulations, and clinical standards (e.g., HIPAA, DMH guidelines).
• Emotional intelligence and professionalism in high-pressure or crisis situations.
• Ability to work independently while maintaining accountability and follow-through.
• Commitment to client-centered, ethical, and trauma-informed care practices.

Physical Requirements

While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must possess ability to ensure significant communication with the Clinics' community members. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds. Driving Required May have unsupervised contact with children. Requires full background check and TB Exam.

We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability.We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.