Client Care Coordinator: Field-Driven Senior Care & Growth

Council Home Care, Inc.; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Gym membership

Health insurance

Life insurance

Paid sick time

Paid time off

Professional development assistance

Uniform allowance

Vision insurance

Job summary

Visiting Angels Olympia seeks a compassionate Client Care Coordinator to manage client casework, oversee client and caregiver services, and support community relations. The role emphasizes field-based client relationship building and effective communication with caregivers and management.

Qualifications include 1–2 years in healthcare, a valid driver’s license, strong English communication, and organizational skills. The position offers full-time hours and a supportive team environment.

Qualifications

• Must be 21 years of age or older for insurance coverage requirements (position requires driving both company and personal vehicles)
• Valid driver's license and reliable transportation
• 1-2 years' experience in healthcare setting
• Strong English communication skills for client consultations, caregiver training, and presentations
• Successful completion and ongoing compliance with licensing, certification, and background checks
• Strong customer service focus and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to cultivate relationships with referral sources and work well in a team
• Confidentiality and trustworthy disposition
• Proficiency with computer systems for tracking and managing agency activities
• Preferred: public speaking and presentation skills
• Proficiency with Microsoft Office and basic understanding of digital marketing

Responsibilities

• Client Management: perform comprehensive care management for assigned clients
• Review Client Service Plans with Caregivers and maintain documentation for supervisory visits and calls
• Set up and maintain client files with electronic changes
• Employee Management: assist with recruitment, hiring, and orientation
• Assign client care based on caregivers' abilities and qualifications
• Collaborate with Director to develop and implement programs, procedures, and policies
• Marketing and Community Outreach: spend most of the day in the field developing client relationships and referral sources
• Articulate benefits of private duty homecare to professionals and consumers
• Develop referrals with targeted accounts per Marketing Action Plan
• Assist with planning and execution of digital marketing initiatives (PPC, SEO, Email, Social Media)
• Attend community groups and philanthropic activities
• Additional Responsibilities: prepare managerial reports and ensure punctual attendance
• Provide after-hours on-call coverage on a rotating basis

Skills

Customer service

Healthcare exposure

Communication

Team collaboration

Attention to detail

Referral development

Public speaking

Digital marketing basics

Education

High school diploma

Some college or business education preferred

Tools

Microsoft Office

Scheduling software

Job description

Visiting Angels Olympia seeks a compassionate Client Care Coordinator to manage client casework, oversee client and caregiver services, and support community relations. The role emphasizes field-based client relationship building and effective communication with caregivers and management.

Qualifications include 1–2 years in healthcare, a valid driver’s license, strong English communication, and organizational skills. The position offers full-time hours and a supportive team environment.