Care Coordinator

Council Home Care, Inc.; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Gym membership

Health insurance

Life insurance

Paid sick time

Paid time off

Professional development assistance

Uniform allowance

Vision insurance

Job summary

Visiting Angels Olympia seeks a compassionate Client Care Coordinator to manage client casework, oversee client and caregiver services, and support community relations. The role emphasizes field-based client relationship building and effective communication with caregivers and management.

Qualifications include 1–2 years in healthcare, a valid driver’s license, strong English communication, and organizational skills. The position offers full-time hours and a supportive team environment.

Qualifications

• Must be 21 years of age or older for insurance coverage requirements (position requires driving both company and personal vehicles)
• Valid driver's license and reliable transportation
• 1-2 years' experience in healthcare setting
• Strong English communication skills for client consultations, caregiver training, and presentations
• Successful completion and ongoing compliance with licensing, certification, and background checks
• Strong customer service focus and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to cultivate relationships with referral sources and work well in a team
• Confidentiality and trustworthy disposition
• Proficiency with computer systems for tracking and managing agency activities
• Preferred: public speaking and presentation skills
• Proficiency with Microsoft Office and basic understanding of digital marketing

Responsibilities

• Client Management: perform comprehensive care management for assigned clients
• Review Client Service Plans with Caregivers and maintain documentation for supervisory visits and calls
• Set up and maintain client files with electronic changes
• Employee Management: assist with recruitment, hiring, and orientation
• Assign client care based on caregivers' abilities and qualifications
• Collaborate with Director to develop and implement programs, procedures, and policies
• Marketing and Community Outreach: spend most of the day in the field developing client relationships and referral sources
• Articulate benefits of private duty homecare to professionals and consumers
• Develop referrals with targeted accounts per Marketing Action Plan
• Assist with planning and execution of digital marketing initiatives (PPC, SEO, Email, Social Media)
• Attend community groups and philanthropic activities
• Additional Responsibilities: prepare managerial reports and ensure punctual attendance
• Provide after-hours on-call coverage on a rotating basis

Skills

Customer service

Healthcare exposure

Communication

Team collaboration

Attention to detail

Referral development

Public speaking

Digital marketing basics

Education

High school diploma

Some college or business education preferred

Tools

Microsoft Office

Scheduling software

Job description

Job description:

Join Our Dedicated Team at Visiting AngelsVisiting Angels Olympia, a leading provider of in-home care services, is seeking a compassionate and detail-oriented Client Care Coordinator to join our team. The Care Coordinator will play a crucial role in managing client case management, ensuring customer satisfaction, and overseeing the coordination of Client Services, Caregiver Services, and Community Relations.

Responsibilities:

Client ManagementPerform comprehensive care management for assigned clients

Review Client Service Plans with Caregivers and maintain documentation for supervisory visits and calls

Set up and maintain client files, documenting changes electronically

Employee Management

Assist with employee recruitment, hiring, and orientation activities

Assign client care based on caregivers' abilities, skills, and competence

Collaborate with the Director or Designee to develop and implement programs, service procedures, and policies

Marketing and Community Outreach

Spend a majority of the workday in the field developing client relationships and referral sources

Effectively articulate the benefits of private duty homecare services to both professional referral sources and consumers

Develop new and ongoing referral relationships with targeted accounts identified in the Marketing Action Plan

Assist with planning and execution of digital marketing initiatives, including PPC, SEO, Email, and Social Media campaigns

Attend and participate in community support groups and direct philanthropic activities

Additional Responsibilities

Prepare managerial reports within specified timelines and maintain regular and predictable attendance

Provide after-hours on-call telephone coverage, on a rotating basis

Qualifications:Required

Must be 21 years of age or older for insurance coverage requirements (position requires driving both company and personal vehicles)

Valid driver's license and reliable transportation

1-2 years' experience in healthcare setting

Must demonstrate proficient English communication skills necessary to perform essential job functions including client consultations, caregiver training, and professional presentations

Successful completion and ongoing compliance with all licensing, certification, and background testing requirements

High school graduate (with some college or business education preferred)

Strong customer service focus and excellent interpersonal skills

Strong attention to detail and excellent organizational skills

Ability to form relationships, maintain rapport with referral sources, and work well with a team

Trustworthy and able to maintain strict confidentiality

Proficiency in utilizing computer systems for tracking and managing agency activities

Preferred:Experience with public speaking and demonstrated presentation skills

Proficiency with Microsoft Office applications and basic understanding of digital marketing

Experience with scheduling employees in a shift work environment

Case Management experience

We offer:

Competitive compensation and comprehensive benefits package

Opportunities for professional growth, training, and development

A supportive, collaborative, and positive work environment

Employee recognition programs that value your contributions

The chance to make a meaningful difference in the lives of seniors in our community

Visiting Angels is an Equal Opportunity Employer committed to diversity and inclusion. We encourage all qualified candidates to apply.Join our team at Visiting Angels Olympia and help us deliver exceptional care to seniors in our community!

Job Type: Full-timeBenefits:

• 401(k)
• Dental insurance
• Gym membership
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Professional development assistance
• Uniform allowance
• Vision insurance

Work Location: In person