Client Care Coordinator

Comfort-Keeper; San Angelo (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical & Vision Benefits

Paid Time Off

Mileage Reimbursement

Direct Deposit

Employee Perks Program

Job summary

Comfort Keepers in San Angelo seeks a Client Care Coordinator to drive home care consultations, develop care plans, and build lasting community relationships.

You will manage the client experience from intake to continuous care, coordinating with caregivers and referral sources to ensure top-quality, personalized service. A background in healthcare and solid computer skills are essential.

Qualifications

• High School Diploma or GED; 2+ years in healthcare/home care/client management.
• Strong computer literacy; proficient in Microsoft 365 and DocuSign.
• Empathetic customer service; excellent communication and relationship skills.
• Ability to build relationships with clients and professionals.
• Valid driver’s license, reliable vehicle; pass background check and drug screen.

Responsibilities

• Field outreach and relationship building with referral sources in San Angelo.
• Respond to inquiries, conduct in-home consultations, guide onboarding.
• Perform regular client check-ins and update care plans as conditions evolve.
• Collaborate with Scheduling to match caregivers to clients by needs.
• Serve as primary contact to address questions and adjust care as needed.

Skills

Initiative & Problem-Solving

Multitasking & Organization

Interpersonal & Communication

Relationship Building

Reliability & Background checks

On-Call Readiness

Customer Service

Education

High School Diploma or GED

2 years related experience in healthcare/home care

Tools

Microsoft 365

DocuSign

Scheduling/CRM platforms

VIV or similar systems

Job description

Are you looking for a rewarding career that will allow you to make someone's day special, every day?

Do you love building and maintaining working relationships with others that improve their quality of life? If so, we've got the job for you!

We are seeking an empathetic, self-motivated, and organized Client Care Coordinator to join our team in San Angelo. In this role, you will be the face of Comfort Keepers for prospective and existing clients, driving home care consultations, developing individualized care plans, and building lasting relationships within our community.

The Client Care Coordinator (CCC) manages the complete client experience from initial referral to continuity of care:

• Field Outreach & Relationship Building: Actively build and maintain strong relationships with key referral sources in the San Angelo community, including assisted/independent living facilities, hospice providers, geriatric care managers, medical specialists, discharge planners, and other senior-focused organizations.
• Inquiry, Consultation & Onboarding: Respond to referral calls, educate prospective clients and families on our services, and conduct compassionate, in-home consultations to assess needs. Guide families through the intake and onboarding process, ensuring all care documentation and emergency procedures are established before care begins.
• Ongoing Care Plan & Quality Management: Perform regular client check-ins, home visits, and quality assurance reviews. Continuously evaluate evolving health conditions to update customized care plans and ensure uninterrupted, high-quality care through coordination with family resources, community providers, insurance companies, case managers, and third-party payors.
• Caregiver Matching & Scheduling Collaboration: Work directly with the Scheduling team to match caregivers to clients based on skills, personality, and care needs, ensuring that client shifts align with caregiver qualifications to deliver a platinum experience.
• Client Support & Resolution: Serve as the primary, trusted point of contact for clients and their families to address questions, resolve concerns, and adjust care approaches or service hours as needed.

Job Requirements

• Initiative & Problem-Solving: Proactive approach to taking ownership of tasks, solving complex client situations, and adapting quickly in a dynamic environment.
• Multitasking & Organization: Ability to manage multiple tasks, prioritize responsibilities, meet deadlines, maintain meticulous attention to detail, and switch between activities efficiently without compromising quality.
• Education & Experience: Minimum of a High School Diploma or GED; minimum of 2 years of related experience in healthcare, home care, social work, senior living, or client management.
• Technical Proficiency: Strong computer literacy, including proficiency in Microsoft 365 (Word, Excel, PowerPoint), DocuSign, and scheduling/CRM platforms (experience with VIV or similar systems is a plus).
• Interpersonal & Communication: Exceptional customer service, empathetic bedside manner, outstanding people management skills, and strong written and verbal communication abilities.
• Relationship Building: Proven ability to build positive, lasting relationships with clients, families, healthcare professionals, and individuals from diverse backgrounds.
• Reliability & Requirements: A reliable vehicle, valid driver’s license, auto insurance, and the ability to pass a comprehensive background check (including motor vehicle records check) and drug screen.
• Professionalism & On-Call: Ability to manage personal stress, consistently present a positive and professional image, and participate in an assigned on-call rotation for after-hours support.
• Other Duties: Perform additional operational, field, or administrative duties as assigned.

Job Benefits

• Medical & Vision Benefits
• Paid Time Off (PTO)
• Mileage reimbursement
• Direct Deposit
• Free Employee Perks Program (featuring free classes and discounted pricing with thousands of merchants)

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Work Location: In person