Client Care Coordinator

All Ears Veterinary; New York (NY); Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental & vision coverage

401(k) with match

Paid time off

Parental leave

Employee break room

Descripción de la vacante

All Ears Veterinary is a modern, independently-owned clinic in New York seeking a friendly receptionist to welcome clients and pets with compassion. You will manage calls, bookings, and payments while maintaining patient records and a clean front desk area.

We value ethical, compassionate care and a positive, collaborative spirit. Weekend shifts are available with flexibility for a standing schedule. Join a team committed to fear-free care and patient comfort.

Formación

• 2+ years in similar role
• Passion for serving people and pets
• Ethical and compassionate care above all
• Positive attitude in fast-paced, collaborative environment
• Strong written and verbal communication
• Willingness to learn and improve daily
• Weekend availability (Sat/Sun) preferred
• Comfort with multitasking and various software tools
• Ability to de-escalate situations and resolve conflicts
• Enforce clinic policies with professionalism and compassion

Responsabilidades

• Greet clients and patients at the front desk
• Answer phones and respond to client questions
• Serve as liaison between clients and clinic staff
• Manage appointment bookings and requests
• Maintain the reception area cleanliness
• Update patient records from prior clinics
• Process payments at check-out
• Support team lead and colleagues as needed

Conocimientos

Customer service

Communication

De-escalation

Multitasking

Weekend availability

Reception duties

Data entry

Empathy

Team player

Office software

Herramientas

Clinic software

Descripción del empleo

Job Description

All Ears Veterinary is a modern, independently-owned veterinary clinic focused on creating a happy, fulfilling work environment. We know that a team that feels respected and supported in every way leads to the best medicine. We encourage curiosity, stay flexible in how we do things, and listen to (and implement) ideas for how we can be better. Our philosophy for patient care is built around fear free and low stress practices and techniques, ensuring the best and safest experience for our patients and team. We are excited about affecting real change in the veterinary industry and we hope you are, too.

What You’ll Bring

• 2+ years experience working in this or a similar role
• A passion for serving and caring for people and pets
• A commitment to ethical and compassionate care above all else
• A positive attitude and desire to work in a fast-paced, collaborative environment
• Strong written and verbal communication skills
• An openness to feedback and willingness to learn and improve every day
• Availability to work weekends (Saturday and Sunday) with special consideration given to those who want a standing schedule of weekend shifts
• Comfort typing and multitasking with various software and online tools
• An ability to de-escalate situations and resolve conflict
• An ability to enforce clinic policies sternly, yet compassionately

What you’ll do:

• Serve as the face of our clinic, welcoming in clients and patients with compassion and a smile
• Answer phones and client questions
• Serve as the liaison between clinic staff and clients
• Manage appointment bookings and requests through our various communication tools
• Maintain the cleanliness of the reception area
• Update patient records from previous or speciality clinics
• Check out clients and receive payment after appointments
• Help out wherever requested by your team lead

What we’ll offer:

• Competitive compensation based on experience ($20-25/hr)
• Participation in a team bonus based on overall clinic performance
• Excellent health, dental, vision, disability, and life insurance (low cost to employees)
• 401(k) with up to a 4% company match
• Participation in a mental health spending reimbursement program
• Discounted veterinary services for your pet(s)
• Generous paid time off and company wide holidays
• 12 weeks paid parental leave (6 weeks fully paid)
• A fully stocked break room
• A career path with direct mentorship, clear goals, and ample growth opportunities
• An environment conducive to learning and improving
• An openness to suggestions and new ideas for how we can be our best

Come chat with us—we’re All Ears.

All Ears Veterinary is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law.