Client Care Coordinator

Community Bridges; Mesa (AZ); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Generous PTO (5 weeks)

Medical, Dental, Vision, Disability, &

401K with employer match

Tuition Reimbursement & Scholarships

Job summary

Community Bridges, Inc. (CBI) seeks a Client Care Coordinator to manage a housing caseload at shelter sites, coordinating care to help individuals and families ending homelessness. You will ensure connections to PCMH/ PCP services and coordinate with community providers to address social determinants of health.

The role requires documenting care activities, supporting leadership with reports, and working within a multidisciplinary team to achieve positive housing and health outcomes.

Qualifications

• Highschool diploma or GED required; associate degree preferred in Behavioral Health.
• Minimum of 12 months recovery from substance use and/or mental health disorders.
• 6+ months paid related work experience in behavioral/medical crisis exposure.
• 1-3 years full-time health care experience preferred; strong coordination skills.

Responsibilities

• Coordinate care and support services to help individuals end homelessness.
• Monitor RBHA and non-RBHA services and connect clients to housing options.
• Document interactions in data systems and prepare end-of-shift reports.
• Collaborate with a multi-disciplinary team including nurses, counselors, and clinicians.

Skills

Care coordination

Communication

Client advocacy

Education

High school diploma or GED

Associate degree or higher in Behavioral Health

Job description

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.

Client Care Coordinator

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.

CBI is the premiere non-profit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education and treatment using cutting-edge, nationally recognized, evidence-based models.

Job Summary

The Community Bridges, Inc. (CBI) Client Care Coordinator is a shelter or temporary lodging site-based position with a primary role of managing a housing caseload responsible for coordinating care for individuals and families who are experiencing homelessness. The position will provide coordination of care and support services to assist the individual or family with ending their current episode of homelessness. These individuals(s) may present with complex substance use, mental health, housing, medical care needs and this position will ensure coordination of care with existing PCMH, PCP or ensuring connection to new PCMH, PCP services occurs.

The Client Care Coordinator serves as the bridge for the individual(s) who are residing in shelter or temporary lodging by coordinating and monitoring RBHA and Non-RBHA community based services and facilitates delivery of these services. The Client Care Coordinator works with individuals and families with the highest acuities and greatest vulnerabilities. The Client Care Coordinator will coordinate care through the CBI Continuum of Care (or other community agency as identified by client choice) on identified social determinants of health that can be addressed through housing and community integration programs. These programs may include crisis, urgent care, residential treatment, medical care, medication assisted treatment, or outpatient behavioral health services. Once an individual(s) is matched to housing, the Client Care Coordinator utilizes the housing search software systems to help individuals identify units.

The CBI Client Care Coordinator is responsible for completing data entry into established data system which assists with program outputs and outcomes. This position requires Client Care Coordinators to assist higher level personnel and leadership with ongoing reports. The CBI Client Care Coordinator will also be responsible for an end of shift report documenting the coordination of care they’ve completed for each individual.

The Client Care Coordinator works as part of a multi-disciplinary team including specialty positions through the CBI continuum of care, such as, Patient Care Techs, Registered Nurses, Counselors and Clinical Leads. The Client Care Coordinator serves as a nexus, coordinating care with community providers and stakeholders. The Client Care Coordinator will document and track required interactions according to the Arizona Administrative Code (AAC), Arizona Department of Health Services/Department of Behavioral Health Services (ADHS/DBHS) Provider Manual. Commission on Accreditation of Rehabilitation Facilities (CARF), Community Bridges Policies and Procedures, and specific for the program as specified by the program contract.

• Highschool diploma or GED is required. Associate degree (or higher) in a field related to Behavioral Health is preferred.
• Minimum of twelve months of recovery from substance use and/or mental health disorders required.
• Minimum of six (6) months of paid related work experience where his or her prior experience would provide adequate exposure to both behavioral and medical crisis situations is required.
• 1-3 years of full-time Health Care related work experience where his or her prior experience would provide adequate exposure to both behavioral and medical crisis situations is preferred
• Valid identification required.
• Will complete CBI Peer Certification within 90 days of being hired.
• Arizona Fingerprint Clearance Card (Program Specific).

CBI Offers an excellent benefits package!

• Generous PTO accrual (5 weeks!),
• Medical, Dental, Vision, Disability, Life, Supplemental plans
• Hospital indemnity/ Critical Illness,
• Pet Insurance,
• Dependent Care Savings, Health Care Savings,
• 401K with employer match - 100% vested upon enrollment,
• Wellness programs,
• Tuition Reimbursement and Scholarship Programs, incentives, and more!
• Reimbursement options for Licensure
• Very Competitive pay rates

CBI is growing and expanding our services!

• We are experiencing tremendous growth currently. As an essential service provider, we value all our employees and their careers.
• For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley!

CBI Values your Career and have lots of growth opportunities!

Our staff experience tremendous professional growth through ongoing training and support. Our team is supported by strong and competent leadership. The leadership at CBI is committed to ongoing professional development for their staff. Come join our team of passionate individuals who are serious about making a difference in the lives of our patients and the communities we serve.

About our Culture, commitment to employees!

• We are looking for driven and compassionate individuals that thrive in an upbeat and safe working environment. We dedicate a lot of thought and effort into work life balance as well as our competitive composition structure.
• We know life happens, that’s why we all start with a 5-week PTO plan as well as a wide range of unique benefits!

Our Facilities.

Our locations are all state-of-the-art facilities that provide top notch integrated care. We are proud to adhere to a "no wrong door" treatment approach that allows our staff to dramatically improve the quality of life for the patients in their care.

CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible!

CBI Offers an excellent benefits package!

• Medical, Dental, Vision, Disability, Life, Supplemental plans - Hospital indemnity/ Critical Illness, Pet Insurance, Dependent Care Savings, Health Care Savings, 401K with employer match - 100% vested upon enrollment, Generous PTO accrual, Wellness programs, Tuition Reimbursement and Scholarship Programs, incentives, and more!
• For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley.

CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible!