Client Care Coordinator

Safe Life Home Health Care; Lombard (IL); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Base salary + incentives

Growth opportunities

Field + remote work

Flexible schedule

Health insurance

401(k)

Job summary

Safe Life Home Health Care is seeking a Client Care Coordinator to manage the full client lifecycle—from initial outreach to closing deals and maintaining relationships. The role requires calling leads, converting prospects into clients, and supporting ongoing service delivery with internal teams.

Expect in-person field visits, 90-day check-ins, and field marketing while maintaining a proactive, target-driven mindset. Local travel and strong communication skills are essential.

Qualifications

• Proven experience in sales, lead conversion, or client acquisition.
• Strong closing skills and ability to convert leads into signed clients.
• Excellent communication and negotiation abilities.
• Comfortable with both phone-based sales and in-person interactions.

Responsibilities

• Call and follow up with incoming and outbound leads.
• Qualify prospects and close new client contracts.
• Build strong relationships with clients and referral sources.
• Conduct in-person visits when required (including 90-day client check-ins).
• Drop off brochures and represent the company in the field.
• Coordinate with internal teams for smooth onboarding and service delivery.

Skills

Sales & Closing

Lead Management

Client Relationship Building

Field Marketing

Communication & Negotiation

Time Management

Job description

Job Title: Client Care Coordinator (On-Site)

Location: On-Site

Employment Type: Full-Time

Job Overview:

We are looking for a highly motivated Client Care Coordinator who can manage the full client lifecycle, from initial outreach to closing deals and maintaining relationships.

This role requires someone confident in calling leads, converting prospects into clients, and maintaining long-term relationships, while also being open to field visits, 90-day check-ins, and marketing outreach.

Key Responsibilities:

• Call and follow up with incoming and outbound leads
• Qualify prospects and close new client contracts
• Build strong relationships with clients and referral sources
• Conduct in-person visits when required (including 90-day client check-ins)
• Drop off brochures and represent the company in the field
• Maintain consistent communication with clients to ensure satisfaction
• Coordinate with internal teams for smooth onboarding and service delivery
• Track leads, follow-ups, and conversions in CRM systems
• Identify opportunities to upsell or expand services

Requirements:

• Proven experience in sales, lead conversion, or client acquisition
• Strong closing skills, ability to convert leads into signed clients
• Excellent communication and negotiation skills
• Comfortable with both phone-based sales and face-to-face interactions
• Willingness to travel locally for client visits and marketing efforts
• Self-driven, target-oriented, and results-focused mindset
• Ability to manage multiple leads and follow-ups effectively

Preferred Qualifications:

• Experience in Home Care
• Experience working with U.S.-based clients or healthcare systems
• Background in field sales or business development

Key Skills:

• Sales & Closing
• Lead Management
• Client Relationship Building
• Field Marketing
• Communication & Negotiation
• Time Management

What We Offer:

• Base salary ($48,000 and above) + performance-based incentives
• Growth opportunities within the company
• Flexible work structure (field + remote)
• Supportive and dynamic team environment

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance"