Client Care Coordinator

Safe Life Home Healthcare; Lombard (IL); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

Safe Life Home Healthcare is seeking a Client Care Coordinator to manage the full client lifecycle, from initial outreach to closing contracts and ongoing relationships.

This role involves field visits and marketing outreach, with a mix of on-site responsibilities and remote coordination, including 90-day check-ins and seamless onboarding with internal teams.

Strong communication, proven sales closing ability, and local travel readiness are essential for success in this position.

Qualifications

• Proven experience in sales, lead conversion, or client acquisition.
• Strong closing skills and ability to convert leads into signed clients.
• Excellent communication and negotiation skills.
• Comfortable with both phone-based sales and face-to-face interactions.

Responsibilities

• Call and follow up with incoming and outbound leads.
• Qualify prospects and close new client contracts.
• Build strong relationships with clients and referral sources.
• Conduct in-person visits when required (including 90-day client check-ins).
• Drop off brochures and represent the company in the field.
• Maintain consistent communication with clients to ensure satisfaction.
• Coordinate with internal teams for onboarding and service delivery.
• Track leads, follow-ups, and conversions in CRM systems.
• Identify opportunities to upsell or expand services.

Skills

Sales & Closing

Lead Management

Client Relationship Building

Field Marketing

Communication & Negotiation

Time Management

Job description

Job Title: Client Care Coordinator (On-Site)

Location: On-Site
Employment Type: Full-Time

Job Overview:

We are looking for a highly motivated Client Care Coordinator who can manage the full client lifecycle, from initial outreach to closing deals and maintaining relationships.

This role requires someone confident in calling leads, converting prospects into clients, and maintaining long-term relationships, while also being open to field visits, 90-day check-ins, and marketing outreach.

Key Responsibilities:

• Call and follow up with incoming and outbound leads

• Qualify prospects and close new client contracts

• Build strong relationships with clients and referral sources

• Conduct in-person visits when required (including 90-day client check-ins)

• Drop off brochures and represent the company in the field

• Maintain consistent communication with clients to ensure satisfaction

• Coordinate with internal teams for smooth onboarding and service delivery

• Track leads, follow-ups, and conversions in CRM systems

• Identify opportunities to upsell or expand services

Requirements:

• Proven experience in sales, lead conversion, or client acquisition

• Strong closing skills, ability to convert leads into signed clients

• Excellent communication and negotiation skills

• Comfortable with both phone-based sales and face-to-face interactions

• Willingness to travel locally for client visits and marketing efforts

• Self-driven, target-oriented, and results-focused mindset

• Ability to manage multiple leads and follow-ups effectively

Preferred Qualifications:

• Experience in Home Care

• Experience working with U.S.-based clients or healthcare systems

• Background in field sales or business development

Key Skills:

• Sales & Closing

• Lead Management

• Client Relationship Building

• Field Marketing

• Communication & Negotiation

• Time Management

What We Offer:

• Base salary ($48,000 and above) + performance-based incentives

• Growth opportunities within the company

• Flexible work structure (field + remote)

• Supportive and dynamic team environment

Benefits

• 401(k)

• Dental insurance

• Flexible schedule

• Health insurance

• Paid time off

• Referral program

• Vision insurance"