Client Care Consultant

Comfort Keepers; Goose Creek (SC); On-site; USD 30,000 - 34,000; Full time

Job summary

Comfort Keepers in Summerville, SC is seeking a Client Care Consultant to be the face of Comfort Keepers to the families we serve. Your days will include meetings with clients and families, home visits, caregiver check-ins, and proactive problem solving.

You will spot changes early with Sensi, guide families through options, lead orientations for new caregivers, support our caregivers, and collaborate with scheduling, recruitment, and leadership to keep things moving smoothly.

Qualifications

• Outgoing, confident, quick to take action, and able to turn a worried family into a trusting one.
• Home care, healthcare, sales, hospitality, or customer service experience helps; drive and people skills matter most.

Responsibilities

• Meet with clients and families, and become the person they ask for by name
• Step into hard conversations and turn worry into a plan
• Use Sensi to spot changes early, then talk families through what they mean and what could help
• Spot when added care or support would make a real difference, and help families say yes
• Lead orientation for new caregivers. Welcome them, get them excited, and set them up to succeed from day one
• Support our caregivers. Be the person they call, check in with them, and help them feel valued and heard
• Team up with caregivers, scheduling, recruiting, and leadership to fix things fast

Skills

Outgoing

People skills

Job description

Client Care Consultant: Own Your Territory. Build Your Name.

Comfort Keepers | Summerville, SC and Surrounding areas

Love talking to people? Want a job where your results are seen and rewarded?

As our Client Care Consultant, you’re the face of Comfort Keepers to the families we serve. Your day is different every day: calls, home visits, caregiver check-ins, and solving problems before anyone else even knows they’re there.

What your days look like

• Meet with clients and families, and become the person they ask for by name
• Step into hard conversations and turn worry into a plan
• Use Sensi to spot changes early, then talk families through what they mean and what could help
• Spot when added care or support would make a real difference, and help families say yes
• Lead orientation for new caregivers. Welcome them, get them excited, and set them up to succeed from day one
• Support our caregivers. Be the person they call, check in with them, and help them feel valued and heard
• Team up with caregivers, scheduling, recruiting, and leadership to fix things fast

Why people love this role

• Real freedom. You run your day and your relationships.
• Pay that reflects results.$22-25/hourly
• BonusEarn a $0.25 bonus for every care hour your territory team delivers beyond 1,500 hours in a pay period, paid with your regular biweekly paycheck.
• Recognition. Wins get shared with the whole team.
• Variety. Always on the move, always meeting someone new.
• Support.Working alongside Scheduler, careteam, recruitment, leadership

You’ll fit right in if you are

Outgoing, confident, quick to take action, and able to turn a worried family into a trusting one. Home care, healthcare, sales, hospitality, or customer service experience helps. Drive and people skills matter most.

Comfort Keepers | To Empower Independence Through Compassionate Care

Comfort Keepers is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.