Client Care Banker: Elevate the Banking Experience

Great Plains Bank; Elk City (OK); On-site; USD 36,000 - 60,000; Full time

Job summary

Great Plains Bank is seeking a Client Care Banker in Elk City, OK to deliver branch-quality service through phone and digital channels, ensuring a consistent, professional, and relationship-centered experience.

You will own client requests from start to finish, open and service deposit accounts, support online and mobile banking, and collaborate with branches to resolve needs while maintaining compliance and security.

Qualifications

• High school diploma or equivalent.
• Two years of banking, financial services, or customer service experience.
• Strong problem-solving and sound judgment.
• Professional verbal and written communication skills.
• Detail-oriented with strong organization and follow-through.
• Ability to navigate multiple banking systems.
• Team-oriented with independent work ability.

Responsibilities

• Manage incoming client needs through phone, email, and digital channels.
• Own client requests through resolution and documentation.
• Open and service eligible deposit accounts.
• Support debit cards, online banking, mobile banking, and digital services.
• Authenticate clients and respond to potential fraud or security concerns.
• Accurately document client interactions, research, actions, and resolutions.
• Manage multiple client requests, systems, applications, and priorities with accuracy.
• Identify opportunities to educate clients about bank products and capabilities.
• Adhere to bank policies, procedures, regulatory requirements, and controls.

Skills

Problem-solving skills

Verbal and written communication

Attention to detail

Multitasking

Banking systems navigation

Education

High school diploma or equivalent

Tools

Core banking systems

Online banking platforms

Job description

Great Plains Bank is seeking a Client Care Banker in Elk City, OK to deliver branch-quality service through phone and digital channels, ensuring a consistent, professional, and relationship-centered experience.

You will own client requests from start to finish, open and service deposit accounts, support online and mobile banking, and collaborate with branches to resolve needs while maintaining compliance and security.