Insurance Account Manager: Client Advocate & Growth

Sia Group; Clayton (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health, Dental and Vision

401(k) with company match

PTO

Wellness resources

Telehealth

Training & development

Career advancement

Job summary

SIA Group in Clayton, NC is hiring an Insurance Account Manager to service and grow client relationships, update policies, and coordinate with carriers. You’ll support coverage decisions, quotes, renewals, and client reviews, while delivering superior service.

The role requires NC Property & Casualty or Life & Health licensing, solid insurance knowledge, and excellent communication. Join a growth-oriented team in North Carolina.

Qualifications

• Active North Carolina Property & Casualty or Life & Health license
• Minimum of two years of insurance service experience or equivalent education
• Strong knowledge of insurance products, coverages, underwriting, and agency procedures
• Excellent customer service with professional communication
• Strong written and verbal communication with good math and reading skills
• High attention to detail with organization and follow-up
• Ability to manage complex situations and stay calm under pressure
• Proficient with agency systems and carrier tools

Responsibilities

• Provide day-to-day service to clients by updating policies, answering questions, processing payments, and delivering documentation
• Respond to client calls and correspondence related to new and existing policies, including claims support during business hours and after hours as needed
• Partner with producers or work directly with clients to understand coverage needs and present solutions
• Prepare quotes, bind new coverage, cancel existing policies, and negotiate with carriers where appropriate
• Schedule and participate in client reviews to evaluate coverage and recommend improvements
• Process renewals and remarket policies as needed; identify additional coverage opportunities
• Resolve service issues by identifying root causes and following up with effective solutions
• Review policies and audits for accuracy; coordinate corrections between clients and carriers
• Maintain detailed records in the agency management system; collaborate and mentor teammates

Skills

Relationship-driven

Detail-oriented

Customer service

Communication

Math and reading comprehension

Time management

Problem-solving

Mentorship/coaching

License: NC P&C or Life & Health

Tools

Agency management systems

Rating tools

Carrier websites

Job description

SIA Group in Clayton, NC is hiring an Insurance Account Manager to service and grow client relationships, update policies, and coordinate with carriers. You’ll support coverage decisions, quotes, renewals, and client reviews, while delivering superior service.

The role requires NC Property & Casualty or Life & Health licensing, solid insurance knowledge, and excellent communication. Join a growth-oriented team in North Carolina.