Client Business Lead

Whalar; New York (NY); Hybrid; USD 200,000 - 225,000; Full time

Benefits offered by this job

25 days PTO

Retirement planning

Monthly reimbursement

Home office allowance

Paid parental leave

Identity theft protection

Life insurance

Pet insurance

Employee Resource Groups

Job summary

Whalar, part of Accenture Song, is seeking a Senior Client Business Lead in New York to enhance client relationships and drive business growth. The ideal candidate will have over 10 years of experience in team and account management, demonstrating deep understanding of the Creator Economy.

You will partner with clients to develop creative strategies that achieve meaningful impact and lead cross-functional teams.

Qualifications

• 10+ years of experience in team and account management.
• Proven record managing senior-level client relationships.
• Strong commercial acumen overseeing account growth.
• Strategic thinker connecting business objectives to creative opportunities.
• Excellent presentation and communication skills.

Responsibilities

• Serve as strategic advisor and executive contact for clients.
• Partner with clients to shape strategic direction and execution.
• Own commercial growth across assigned accounts.
• Lead high-performing teams and manage creator relationships.
• Champion measurement and continuous improvement.

Skills

Team Management

Account Management

Business Development

Creator Economy

Client Relationships

Commercial Acumen

Strategic Thinking

Cross-functional Leadership

Problem Solving

Communication Skills

Job description

Start Date: ASAP

Whalar, part of Accenture Song is the leading, most awarded Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators.

We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.

With hubs in London, Berlin, New York, and Los Angeles, our reach is global

About the role:

The Client Business Lead is responsible for the business health and growth for a set of clients. This is achieved by being a consultative partner to external partners and by managing multi-functional internal teams. As a key leader in the business, this individual works closely alongside Client Services, Strategy, Measurement and Paid Media leads, ensuring business objectives are met through creative and sound strategies, premium execution, and actionable reporting and insights.

Here’s what you’ll do day-to-day:

• Serve as the senior strategic advisor and executive point of contact for assigned clients, building long-term partnerships and driving business growth.
• Partner with clients to understand their goals, challenges, and opportunities, shaping strategic direction, creative output, and execution to deliver meaningful business impact.
• Own commercial growth across assigned accounts, identifying organic growth, incremental scopes, and new business opportunities while partnering with leadership to drive revenue and margin.
• Bring cultural intelligence, industry expertise, and strategic perspective to develop differentiated solutions and identify new opportunities.
• Lead and develop high-performing teams, setting the vision, fostering collaboration, and ensuring the right talent, resources, and capacity are in place to support business growth.
• Serve as a senior escalation point for complex creator and agent relationships, leveraging deep creator-economy expertise to navigate negotiations and challenges.
• Champion measurement and continuous improvement, translating insights into strategic recommendations and measurable client impact.
• Oversee margin management, scope development, client paperwork, SOWs, and POs, while supporting pre-sale efforts, pitches, and proposals as needed.
• Partner closely with supporting teams including Business Affairs, Marketing, and HR, as well as third-party partners, to ensure effective delivery and team support.

Here’s what we’re looking for:

• The ideal candidate will have 10+ years experience including a strong background in team & account management, business development, and an understanding of the Creator Economy.
• Proven experience managing senior-level client relationships and building trusted partnerships with executive stakeholders.
• Strong commercial acumen with experience overseeing account growth, revenue, profitability, and new business opportunities.
• A strategic thinker who can connect business objectives to creative and cultural opportunities and translate complex challenges into clear, actionable solutions.
• Strong understanding of the creator, social, and digital landscape, with a pulse on emerging platforms, trends, communities, and cultural shifts.
• Experience leading cross-functional teams in a fast-paced agency or client-services environment, with the ability to bring people together around a clear vision.
• Excellent communication and presentation skills, with the ability to confidently influence senior clients, internal leadership, and cross-functional partners.
• Strong judgment and problem‑solving skills, particularly when navigating complex client, creator, or business challenges.
• Comfortable operating with a high degree of ownership and autonomy, while knowing when to bring in the right stakeholders.
• A collaborative, entrepreneurial mindset with the ability to balance big-picture thinking with the details required to move the business forward.

The salary range for this role is $200,000 - $225,000 and serves as a general guideline for the potential compensation. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, location, and, ultimately, budget approvals.

Our values:

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.

The perks:

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.

• 25 days of PTO + Sick days + Winter break
• Retirement planning with employer match
• Monthly phone/internet reimbursement
• New joiner's Home office allowance
• Up to 16 weeks of paid parental leave
• Identity theft protection & Legal assistance
• Company Paid Life & Disability Insurance
• Voluntary Life Insurance Policy
• Voluntary Hospital and Critical Illness Insurance
• Voluntary Pet insurance
• Employee Resource Groups

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.