Manager, Client Services

Whalar Group; New York (NY); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Medical benefits

PTO + Sick days

Phone allowance

Professional development

Home office stipend

Parental leave

Volunteer days

Life and disability insurance

Pet insurance

Employee resource groups

Job summary

Whalar Group in New York is seeking a Manager, Client Services to lead day-to-day campaign operations, manage budgets and timelines, and nurture creator-client relationships. You will guide campaigns from planning through delivery, lead client calls, and mentor junior staff while driving performance and process improvements. This role fixes salary and thrives on collaboration.

Qualifications

• 3-4+ years' agency or brand experience, including team management.
• Strong detail-oriented communication, organizational and interpersonal skills.
• Experienced in executing earned creator marketing initiatives.
• Strong ability to build relationships with creators and clients.
• Reliable self-starter able to orchestrate campaign communications independently.

Responsibilities

• Project manage, organize and direct day-to-day operations of campaign delivery, including budgets, timelines, creator sourcing, contracting, briefing and management.
• Lead calls with creators and clients confidently and independently.
• Build and maintain strong relationships with top creators, talent managers, and client stakeholders.
• Manage communications with clients for multiple campaigns and creators simultaneously.
• Lead or actively participate in meetings, adding value with knowledge of brand, roster, strategy and KPIs.
• Identify opportunities to improve campaign performance with creative ideas and trends.
• Contribute to evolving internal processes as the team scales.
• Mentor at least one Campaign Executive, supporting career pathing.

Skills

Team management

Client management

Campaign management

Relationship building

Communication skills

Multitasking

Social media advertising

Job description

Job Title: Manager, Client Services

Location: New York, NY

Start Date: ASAP

Whalar, part of Accenture Song is the leading, most awarded Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators.

We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.

With hubs in London, Berlin, New York, and Los Angeles, our reach is global.

About Client Services:

The Client Services team holds the ultimate responsibility for the creative output and flawless execution of our campaigns and programs. With a comprehensive view over all aspects of collaboration, the team works with expert teams and specialist partners, both internally and externally, to bring a brand's creative vision to life. The team has three core functions: overseeing campaigns, budgets, and timing across assigned programs; acting as the central resource to bring in the right expertise at the right time; and facilitating retention and client satisfaction through excellent operational and servicing standards and quality creative output.

Here's what you'll do day-to-day:

• Project manage, organize and direct the day-to-day operations of campaign delivery. This includes: managing budgets, timelines, and supporting the team for creator sourcing, contracting, briefing and campaign management.
• Lead calls with creators and clients confidently and independently.
• Build and maintain strong relationships with top creators, talent managers, and client stakeholders, becoming a trusted partner throughout every stage of a campaign.
• Manage communications with clients for multiple campaigns and creators simultaneously.
• Lead or be an active participant on internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIs.
• Identify opportunities to elevate campaign performance by bringing forward creative ideas, emerging platform trends, and strategic recommendations that drive stronger results for clients.
• Play a key role in shaping and improving internal processes as the team continues to scale, contributing to the evolution of best practices across the business.
• Manage, help to develop and mentor at least one Campaign Executive, supporting with career pathing and goal setting.

Here’s what we're looking for:

• Have 3 - 4+ years' agency or brand experience, including team management
• Have strong detail-oriented communication, organizational and interpersonal skills
• Experienced in executing earned creator marketing initiatives
• Strong social skills, an outgoing nature, and the ability to build strong relationships with creators and clients
• Reliability. A self-starter who is comfortable working independently to orchestrate campaign communications with a detail-oriented approach
• The ability to multi-task and handle multiple campaigns + creator and client communications simultaneously
• Resourcefulness and the drive to build relationships internally. Leverage resources within the agency to learn and cross-share new processes and skills for continuous improvement
• Have a solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations
• Appreciate and understand the value of creativity
• Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
• Be a curious self-starter with a problem-solving mindset and a proactive 'can do' attitude

This role has a fixed salary of $66,300, aligned to its scope and level within our compensation framework.

Our values:

At Whalar Group, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar Group since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. Learn more.

The perks:

Whalar Group provides flexible benefits and collaborative work environments and experiences so employees can work productively in a setting that best and uniquely suits their needs.

• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner's Home office allowance
• Up to 16 weeks of paid parental leave
• Volunteer days
• Identity theft protection & Legal assistance
• Company Paid Life & Disability Insurance
• Voluntary Life Insurance Policy
• Voluntary Hospital and Critical Illness Insurance
• Voluntary Pet insurance
• Employee Resource Groups

Whalar Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.