Benefit Implementation Consultant

Roman Health Pharmacy LLC; Chandler (AZ); On-site; USD 670,000 - 781,000; Full time

Job summary

SolvoHRGlobal seeks an Implementation Consultant to guide client benefit implementations and collaborate with Sales, Client Relations, and Payroll. You will act as a subject matter expert, ensuring compliant configurations and exceptional client experience.

The role emphasizes process improvement, industry knowledge, and strong communication under pressure, with an onsite presence in Chandler, AZ.

Qualifications

• Excellent communication and interpersonal skills (written and verbal).
• Problem-solving mindset for complex situations.
• Strong analytical skills for data analysis and quality control.

Responsibilities

• Lead client implementation processes and ensure seamless transitions.
• Serve as primary client contact during implementation, guiding system configuration and best practices.
• Collaborate with Sales, Client Relations, and Payroll across projects.
• Stay current with industry trends, workflows, and benefit regulations.
• Identify process improvements and contribute to implementation methodologies and templates.
• Collaborate with peers and leadership to ensure consistent practices.
• Attend webinars, seminars, and trainings.

Skills

Communication

Problem-solving

Attention to detail

Prioritization

Calm under pressure

Organization

Job description

Job Title: Implementation Consultant

Overview: The Implementation Consultant is responsible for being a subject matter expert in the respective functional area. This role involves overseeing the client implementation process, coordinating with cross-functional teams, and ensuring compliance with relevant regulations, all while ensuring exceptional client experience.

Essential Duties and Responsibilities

• Lead the benefit implementation process for new clients, ensuring a seamless transition to our services.
• Serve as the primary point of contact for clients during the implementation phase, addressing their concerns, answering questions, and providing expert guidance on system configuration and best practices.
• Collaborate with cross-functional teams, including Sales, Client Relations, and Payroll.
• Act as a subject matter expert, staying up to date with industry trends, best practices, workflows, processes, complex client situations, and benefit regulations.
• Identify opportunities for process improvement and efficiency gains in benefit implementations.
• Identify opportunities for process improvement and contribute to the enhancement of implementation methodologies, tools, and templates.
• Collaborate with peers and leadership to ensure consistency and alignment in implementation practices across the organization.
• Attend webinars, seminars, and other trainings.
• Other duties as required.

Knowledge, Skills, and Abilities

• Excellent communication and interpersonal skills (both written and verbal), with the ability to establish rapport with clients and internal teams.
• Problem-solving mindset with the ability to analyze complex situations and provide effective solutions.
• Exceptional attention to detail and strong analytical skills to conduct data analysis and quality control assessments.
• Ability to effectively prioritize and re-prioritize as needed to meet changing business objectives and requirements.
• Must be able to maintain organization, prioritize, and adjust priorities to balance workloads appropriately with the urgency of tasks.
• Must be able to remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situations.
• Constantly assesses the neatness, accuracy, and thoroughness of the work assigned.

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$60,000 - $70,000 a month