Administrative Assistant

ND Health and Human Services; Dickinson (ND); On-site; USD 36,000 - 48,000; Full time

Job summary

Badlands Behavioral Health Clinic in Dickinson, ND is seeking an Administrative Assistant for a full-time, in-office role. You will serve as the first point of contact, scheduling, handling calls, mail processing, and payments while maintaining confidentiality and accuracy.

You will also register clients, update demographics, review insurance, determine financial eligibility, and assist withbilling questions. A high school diploma or GED and 3 years of office experience are required.

Qualifications

• High school diploma or GED and three years of experience in complex office support, clerical, or secretarial work.
• Additional education with major coursework in office support or business may substitute for up to two years of experience on a year-for-year basis.
• Specific experience in health, human services or clinic settings preferred.
• This position requires a valid driver's license and successful completion of the assigned defensive driving course during new-hire orientation.

Responsibilities

• Serve as a welcoming and professional first point of contact for callers and visitors, connecting them with resources and services.
• Provide administrative support: scheduling appointments, answering calls, opening and distributing mail, processing payments, and maintaining electronic communications.
• Perform other general administrative duties as assigned.
• Register clients, maintain and update client demographic and financial information, review insurance coverage and benefits, determine financial eligibility, and assist clients with billing questions.

Skills

Communication skills

Attention to detail

Multi-tasking

Customer service

Education

High school diploma or GED

Job description

Badlands Behavioral Health Clinic is seeking an Administrative Assistant in Dickinson, ND. This is a full-time position requiring 40 hours per week, with some evening shifts extending until 7:30 p.m. Be part of the solution to the behavioral health crisis. As a team member for ND Department of Health & Human Services, you will ensure the most vulnerable have access to a high-quality healthcare system in which prevention works, treatment is effective, and people recover.

As an Administrative Assistant, you will serve as a welcoming and professional first point of contact for callers and visitors, connecting them with the appropriate resources and services. You will provide a variety of administrative support, including scheduling appointments, answering incoming calls, opening and distributing mail, processing payments, maintaining electronic communications, and performing other general administrative duties as assigned.

In this role, you will also be responsible for registering clients, maintaining and updating client demographic and financial information, reviewing insurance coverage and benefits, determining financial eligibility, and assisting clients with billing-related questions. The ideal candidate will provide excellent customer service while maintaining accuracy, confidentiality, and professionalism in all interactions.

To thrive in this position, you will need excellent communication skills, strong attention to detail, and a high level of accuracy. The ability to effectively multitask, prioritize responsibilities, and stay organized in a fast-paced work environment is essential. You will also demonstrate professionalism, maintain confidentiality, and consistently follow established policies and procedures.

To be considered for this position, you are required to have a high school diploma or GED and three years of experience performing a variety of complex office support, clerical, or secretarial work. Additional education with major coursework in office support or business may substitute for up to two years of experience on a year-for-year basis. Specific experience in health, human services or clinic settings is preferred.

This position requires a valid driver's license and successful completion of the assigned defensive driving course during new-hire orientation.

Location

In office at the Behavioral Health Clinic in Dickinson.

About HHS

ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of wellbeing: physical, economic, and behavioral. The keys to success are the 2800 committed, team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources.

To succeed in this role, you must lead with LIGHT - leading with hope, instilling purpose and meaning, galvanizing gratitude, honoring health, and talking, walking and teaching civility, kindness and love for all.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards:

The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.