Administrative Assistant

ND Health and Human Services; Fargo (ND); On-site; USD 36,000 - 48,000; Full time

Job summary

ND Department of Health and Human Services in Fargo, ND seeks an Administrative Assistant to provide crucial front-line support, including registration, insurance processing, and demographic updates. The role involves face-to-face client interactions and coverage for other staff to keep operations smooth and compliant.

The position emphasizes confidentiality, professionalism, and proactive problem solving in a fast-paced office environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to interact effectively with diverse populations.
• Strong organizational skills and ability to juggle multiple tasks.

Responsibilities

• Support registration processes by gathering, verifying, and updating client information, including demographic details and insurance data.
• Address complex medical billing, coding, insurance, and accounts receivable questions from clients and staff.
• Process pre-bill reports, monitor authorizations, manage follow-up reports, and ensure accurate documentation.
• Greet and assist clients in person, creating a welcoming experience and responding to inquiries with clear guidance.
• Maintain confidentiality of all client and organizational information.

Skills

Communication

Organizational skills

Multi-tasking

Customer service

Teamwork

Job description

Southeast Behavioral Health Clinic is seeking an Administrative Assistant in the Fargo, ND area.

Be a part of the solution to the behavioral health crisis. As a team member for the ND Department of Health and Human services, you will endure the most vulnerable have access to a high-quality healthcare system in which prevention works, treatment is effective, and people recover.

As an Administrative Assistant, you will play a vital role in providing exceptional support to individuals seeking a variety of services, including registration, insurance processing, and demographic updates. Your role involves direct face-to-face interaction with clients, ensuring a welcoming and professional environment. Additionally, you will serve as a key team member by providing coverage for other support staff members as needed, contributing to the smooth and efficient operation of the office.

Key Responsibilities

• Support registration processes by accurately gathering, verifying, and updating client information, including demographic details, insurance data, and compliance with Accounts Receivable requirements for medical billing. Ensure data accuracy and adherence to organizational policies and legal standards.
• Address complex medical billing, coding, insurance, and Accounts receivable questions from clients and staff, ensuring timely and accurate resolutions.
• Process pre-bill reports, monitor authorizations, manage Follow-Up reports, and ensure accurate and timely documentation.
• Greet and assist clients in person, creating a positive, welcoming experience while responding promptly and effectively to inquiries with clear guidance and support.
• Maintain confidentiality of all clients and organizational information in accordance with policies and legal requirements.
• Manage multiple administrative tasks, prioritizing effectively to meet deadlines and support teams members, including coverage during absences or busy periods.
• Uphold the organization's standards of respect, courtesy and professionalism in all interactions.

To thrive in this position, you must be action-oriented and a proactive problem solver who can identify issues and implement solutions efficiently. You demonstrate pride in creating an inclusive environment where clients feel welcomed, heard and supported. You can work independently with minimal supervision and collaboratively within a team. You have excellent verbal and written communication skills with the ability to interact effectively with diverse populations. You have strong organization skills and the ability to juggle multiple detailed oriented tasks. You exemplify the ideals of respect, confidentiality, courtesy, and helpfulness.

Location

This position provides essential client services face to face and therefore the person in this position needs to be in the office.

About HHS

ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of wellbeing: physical, economic, and behavioral. The keys to success are the 2800 committed, team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources.

To succeed in this role, you must lead with LIGHT - leading with hope, instilling purpose and meaning, galvanizing gratitude, honoring health, and talking, walking and teaching civility, kindness and love for all.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards

The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Application Procedures

Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships. This employer participates in E-Verify.

A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.

If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications, credit will not be given.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.