Client Banking Associate II - Relationship Banker

TD Bank; Willow Grove (PA); On-site; USD 30,000 - 39,000; Full time

Job summary

TD Bank in Willow Grove, PA is seeking a Customer Service/Teller to support everyday banking and consumer product needs by building relationships with clients. You will handle everyday transactions, advise on options, and refer clients to specialists while maintaining TD's risk standards.

The role requires a High School diploma or GED, 1+ year of client-facing experience, and ability to work evenings, weekends, and holidays. Microsoft Office proficiency and strong communication are valued.

Qualifications

• High school diploma or GED required.
• 1+ years of experience working with clients.
• Teller or cash-handling experience preferred.
• Ability to work during operating hours including evenings, weekends and holidays.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Notary license preferred.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners.
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD's service strategy.
• Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships.
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals.
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities.
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes.
• Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions.

Skills

Communication skills

Organization skills

Problem solving

Notary License (preferred)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TD Bank in Willow Grove, PA is seeking a Customer Service/Teller to support everyday banking and consumer product needs by building relationships with clients. You will handle everyday transactions, advise on options, and refer clients to specialists while maintaining TD's risk standards.

The role requires a High School diploma or GED, 1+ year of client-facing experience, and ability to work evenings, weekends, and holidays. Microsoft Office proficiency and strong communication are valued.