Client Associate / Registered Client Associate

RBC Capital Markets, LLC; Lancaster (Lancaster County); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Client Associate, where you will play a vital role in supporting financial advisors and enhancing client relationships. This dynamic position involves using your administrative skills to help manage and grow client accounts while adhering to compliance standards. You will thrive in a collaborative environment, adapting to the fast-paced world of wealth management. With a commitment to professional growth and a supportive leadership team, this role offers the chance to make a meaningful impact while enjoying a flexible work-life balance. If you are passionate about client service and eager to contribute to a thriving team, this opportunity is for you.

Benefits

Comprehensive Total Rewards Program

Coaching and development opportunities

Flexible work/life balance options

Opportunities for increased responsibilities

Qualifications

• Bachelor's degree or relevant experience is required.
• Strong soft skills including communication and client service skills.

Responsibilities

• Build and maintain professional relationships with clients.
• Facilitate the transfer of funds and securities in a timely manner.
• Adhere to compliance standards and maintain confidentiality.

Skills

Customer Knowledge

Customer Service

Interpersonal Relationship Management

Oral Communications

Attention to Detail

Education

Bachelor's degree

Job description

Job Summary

Embrace RBC Wealth Management's core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Client Associate/Registered Client Associate, become a trusted resource to our clients, advisors, and branch. Use your administrative and operational skills to help our advisors manage and grow their business. Demonstrate a client-first approach as you meet compliance standards, research and resolve problems, onboard new accounts, process and maintain account records, implement technology changes, and prepare correspondence in a fast-paced, professional, and collaborative environment.

What will you do?

1. Build and maintain professional relationships with clients by assisting them and answering account questions.
2. Take initiative to handle account inquiries and customer needs, escalating to financial advisors when appropriate.
3. Adhere to compliance standards by obtaining and maintaining appropriate account documentation and communicating with clients about items needed.
4. Facilitate the transfer of funds and securities, complete trades in client accounts, and process checks, wires, and ACH transactions in a timely manner.
5. Maintain confidentiality in accordance with RBC's Code of Conduct.

What do you need to succeed?

Must-have

• Bachelor's degree or relevant experience
• Strong soft skills including verbal and written communication, interpersonal, organizational, and client service skills
• Attention to detail with a mindset to improve advisor efficiency and effectiveness
• Ability to adapt to a rapidly changing business and technology environment

Nice-to-have

• Series 7 and 66 (or 63/65) licenses or willingness to obtain within 12 months
• Current FINRA registrations
• Financial services experience

What's in it for you?

We thrive on the challenge to be our best, promote progressive growth, and work together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference, and mutual success.

• Comprehensive Total Rewards Program including bonuses, benefits, competitive salary, commissions, and stock options where applicable
• Supportive leadership with coaching and development opportunities
• Opportunity to make a meaningful impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Challenging work with opportunities for increased responsibilities
• Access to various job opportunities across the business

Job Skills

Customer Knowledge, Customer Service, Customer Service Management, Group Problem Solving, Identifying Sales Opportunities, Interpersonal Relationship Management, Oral Communications, Perseverance and Follow-Through, Product Services, Sales Activities

Additional Job Details

Address: 2101 OREGON PIKE, LANCASTER

City: Lancaster

Country: United States of America

Work hours/week: 40

Employment Type: Full-time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-05-01

Application Deadline: 2025-07-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace with diverse perspectives is key to our growth. We promote a supportive environment where employees can perform at their best, collaborate effectively, innovate, and grow professionally, fostering a workplace based on respect, belonging, and opportunity for all.