Client Associate - Pinecrest

tcbrands; Pinecrest Estates, Beachwood (OH, OH); On-site; USD 21,000 - 23,000; Full time

Job summary

TravisMathew is seeking a Client Associate to maintain an engaging in-store sales and service experience and promote a sales-driven culture.

You will connect with shoppers, develop repeat clients, and maintain product knowledge across the season. The role includes supporting events and CRM activities, following company policies, and fostering a welcoming environment on the shop floor.

Qualifications

• Minimum 1-year experience in a client services related capacity.
• Experience in a retail environment is preferred.
• Strong written and verbal communication skills are essential.
• Ability to work non-traditional hours including weekends, evenings and holidays.

Responsibilities

• Instill a strong sales and service focus to achieve sales goals.
• Connect with in-store clients and develop repeat customers.
• Maintain in-depth knowledge of apparel each season (fit, fabric, use).
• Participate in-store events, CRM activity and marketing initiatives.
• Adhere to client service standards and company policies.
• Foster a friendly, inviting environment for all guests.

Skills

Microsoft Applications

POS systems

Communication skills

Decision making

Flexibility

Tools

POS systems

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity-and we're inviting you to take yours. Back in 2007, we saw there weren't many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life-plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escalation when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

Work is performed in a retail environment / store

Walk, sit, stand, bend, reach and move continually during working hours

15.40 - 16.18 - 16.95 USD Hourly

TravisMathew is an Equal Employment Opportunity