Client Associate - 2nd & PCH

tcbrands; Long Beach (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

TravisMathew is seeking a Client Associate to sustain our in-store sales and service experience, promoting our sales culture to meet KPIs and profitability goals.

You will engage with clients, retain repeat customers, and stay informed about seasonal apparel, fit, fabric, and intended use to drive sales and customer satisfaction.

Qualifications

• 1+ year experience in a client services related role.
• Strong written and verbal communication skills.
• Ability to make decisions independently.
• Willingness to work non-traditional hours including weekends and evenings.

Responsibilities

• Provide excellent in-store service and meet sales targets.
• Engage clients and cultivate repeat customer relationships.
• Maintain knowledge of seasonal products including fit and use.
• Support events and CRM activities to drive sales.

Skills

Customer communication

Decision making

Written communication

Independent work

Availability evenings/weekends

Tools

Microsoft Applications

POS systems

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity-and we're inviting you to take yours. Back in 2007, we saw there weren't many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life-plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escape when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

16.80 - 17.65 - 18.50 USD Hourly

We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team.

TravisMathew is an Equal Employment Opportunity