Client Associate - Pinecrest

TravisMathew Company; Beachwood, Northern (OH, KY); Hybrid; USD 21,000 - 23,000; Part time

Job summary

TravisMathew is seeking a Client Associate for the Pinecrest location in Beachwood, OH. The role focuses on delivering exceptional service, driving sales, and building repeat client relationships in a premium lifestyle apparel store.

Responsibilities include maintaining product knowledge, participating in events, and adhering to service standards. The position supports teamwork, store presentation, and CRM activities, with anticipated weekend/evening hours.

Qualifications

• Minimum 1 year experience in a client services related capacity.
• Strong written and verbal communication skills.
• Ability to work non-traditional hours including weekends and holidays.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop a following of repeat clients to drive sales.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use.
• Participate in-store events, marketing initiatives and CRM activity to drive repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Support teamwork and productivity while maintaining store cleanliness and organization.
• Maintain front of house and stock areas in a clean, orderly state.

Skills

Customer service

Communication

Independent decision making

Tools

POS systems

Microsoft Office

Job description

## Client Associate - PinecrestApplylocations: JP TM - Retail - Pinecrest - Beachwood, OHtime type: Part timeposted on: Posted Yesterdayjob requisition id: JR2023-16378TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.**ROLES AND RESPONSIBILITIES*** Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service* Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals* Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line* Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business* Adhere to client service standards and company policies and procedures* Foster a friendly, open and inviting environment for all in-store guests* Foster a work environment focused on teamwork and productivity* Maintain store cleanliness and organization, including front of house and stock space**TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)*** Proficient in Microsoft Applications* Proficient in point-of-sale (POS) systems* Strong written and verbal communication skills* Ability to make decisions independently, or escalate when applicable* Ability to work non-traditional hours; weekends, evenings and holidays**EDUCATION AND EXPERIENCE*** Minimum 1-year experience in a client services related capacity**PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)*** Work is performed in a retail environment / store* Walk, sit, stand, bend, reach and move continually during working hours15.40 - 16.18 - 16.95 USD HourlyIf your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.