Client Associate

Dow Jones; New York (NY); Hybrid; USD 57,000 - 75,000; Full time

Benefits offered by this job

Healthcare

PTO

Retirement Plans

Commuter Transit Program

Education Benefits

Job summary

Dow Jones is seeking a Client Associate to partner with Client Partners in selling integrated media solutions across The Wall Street Journal, Barron's, MarketWatch and Investor's Business Daily.

You will support proposals, maintain client relations, identify leads, and assist with upsell opportunities across Luxury, Enterprise and Financial services clients, coordinating with planning and marketing teams.

Qualifications

• 0-2 years' experience in advertising sales support is required.
• B2B & B2C media sector knowledge is preferred or advantageous.
• Proven experience in providing client support and service.
• Ability to work well within a team while handling individual projects.
• Strong proficiency with Microsoft and Google applications.
• Familiarity with non-traditional media solutions, including custom content and conferences.
• Familiarity with traditional media, print and digital media.

Responsibilities

• New business search for contacts and prospects; identify decision makers.
• Prepare proposals in collaboration with Client Partner and teams.
• Answer client questions, revise proposals, and manage the deal through to planning.
• Support billing, RFI and research requests; share WSJ content featuring clients.
• Assist with upsell opportunities post-sale based on performance insights.

Skills

Teamwork

Client support

Microsoft Apps

Google Apps

Media knowledge

CRM tools

Tools

LinkedIn

Factiva

CRM software

Job description

Job Description: About the Team

Dow Jones Media Sales connects leading brands with influential audiences through our trusted portfolio, including The Wall Street Journal, Barron's, MarketWatch and Investor's Business Daily. Our teams across Sales, Marketing, Creative and Client Success work together to deliver innovative advertising solutions and exceptional client experiences across digital, print, video, audio, events and custom content.

About the Role

The Client Associate is a necessary team player, partnering to sell integrated media solutions and partnerships to clients. You will support designated Client Partners to prepare proposals, maintain excellent client relations, produce leads, and sell to clients within the Luxury, Enterprise and Financial services industries industry to achieve quarterly revenue goals. You will be exposed to selling market-leading solutions and partnerships including product integration across the entire Dow Jones portfolio, custom content, conferences, online and print.

You Will

• New Business Search for contacts based on priorities from the CP/Director Search for updates in LinkedIn/Factiva, etc. (promotions, starting new jobs, Thought leadership)
• Meeting Preparation Identifying the key decision makers for the client lists we are prospecting Learn the agenda they share in social media priorities for marketing strategy Brief the Integrated Marketing team with insights on the client Prepare a few key topics/questions to ask Focus time around Contalto & Media Radar to see what they are doing in the space
• Proposals In collaboration with Client Partner and other teams, preparing and sending proposals to clients Answer client's questions regarding the proposal Work on revisions to the proposal and setting the deal until the performance stage, and then transfer it to planning to manage Client's support Work on several requests from clients including billing RFI, research requests, competitors data, screenshots etc Share WSJ published content that features clients Team's support Cover for Client Partner and Associate Client Partner when needed Prospect/research projects for the team
• Upselling - post sale Work with planning on the wrap deck/report analysis for clients Share the relevant insights with the client and finding a few ideas to upsell the deal based on the performance results

You Have

• 0-2 years' experience in advertising sales support is required
• B2B & B2C media sector knowledge is preferred, or understanding is advantageous
• Proven experience in providing client support and service
• Proven ability to work well within a team environment while accomplishing individual projects
• Strong proficiency with Microsoft and Google applications
• Strong familiarity with non-traditional media solutions, including custom content and conferences
• Strong familiarity with traditional media, print and digital media

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle Programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Commuter Transit Program
• Subscription Discounts

Employee Referral Program

• Employee Referral Program
• Financial Health Programs
• Cybersecurity Protection

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.

EEO/Disabled/Vets

Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process.

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Compensation & Employment Details

Business Area: Dow Jones - Media Sales

Job Category: Sales

Union Status: Union role

Base Pay Range: $56,680.00 - $75,000.00

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors. For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions. For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

Company Overview

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).