Client Associate

Amerant Bank; Florida; On-site; USD 42,000 - 64,000; Full time

Job summary

Amerant Bank in Coral Gables, FL seeks a Client Services Associate to provide front-line support to Wealth Management Advisors and clients. You will handle KYC updates, account openings, changes, wires, and onboarding, while coordinating calendars and office tasks.

The role requires bilingual English/Spanish communication, strong MS Office skills, and a proactive, service-oriented approach. Prior Wealth Management support is a plus.

Qualifications

• Associate's degree in finance or business administration preferred.
• Fluent bilingual English/Spanish (written and spoken) preferred.
• Strong MS Office proficiency and PC skills required.

Responsibilities

• Provide customer service and transactional support to Wealth Management Advisors.
• Assist in onboarding, account opening, and maintenance tasks.
• Support in updating KYC, investment profiles, and document handling.
• Coordinate appointments, calendar management, and general office duties.
• Ensure compliance with AML, BSA, and related policies.

Skills

Learning mindset

Verbal & written communication

Organization & archiving

Education

Associate's degree in finance/business

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Associate

Business Coral Gables, FL, US

The Client Services Associate is is responsible for providing customer service and transactional support to Wealth Management Advisors (RM/IC). CAs are responsible for giving support to WAs as they develop and service banking, investments and trust customers.

Duties and responsibilities include:

• Provides support to WMA (IC or RM) in updating of KYC and Investment Profile as well as renewal of W8s and IDs, including customer calling, form filling support and retrieval from customer location; discusses with customer investment profile for review and update as needed.
• Provides support in the account opening process by attending meetings with customers and/or assuring the new account file that is provided by the WMA (IC or RM) is complete as per checklists. Follows-up with prospective customers for any missing documentation that has been determined. Initiates and follows-up account opening process. Provides support in the onboarding process
• Provides customer service support by screening customer calls while trying to solve customer queries. Opens and follows-up on requests related to: account profile, telephone and address, inclusion and removal of accountholders (includes deceased customers), initiation of wire and securities transfers, continuous monitoring of funds due, securities transfer to/from non-US brokers (non-ACAT), account registration changes, reference letters, pledged accounts setup and release, processing of deposits in check, setup of multi-currency capabilities as well as special features (real time quotes, research access, online trading capabilities, etc.), processing of journal entries;
• Aids WMA (IC or RM) in setting appointments, managing calendars and coordinating business trips; Provides general office administrative support: copying, scanning, faxing, archiving, supply ordering, setting up courier deliveries, coordinating translation of documents with outside vendor among others.
• Acts as primary liaison with Wealth Management Operations; Participates in special projects: massive mailing, database maintenance, etc.
• Remain current on market news and events by dedicating work and personal time reading and browsing financial news and media. CAsmust also remain current on general investments and products knowledge by their active and enthusiastic participation in scheduled courses, trainings, and product meetings.
• Ensures preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.
• Acts as backup as needed for other CAs
• In order to fulfill duties with expected level of competency, incumbent must demonstrate:

• Ability and eagerness to learn.
• Verbal, written and interpersonal skills.
• Organization skills (archiving, tracking, follow-up)

Minimum Education and/or Certifications Requirements:

Associate's degree in finance or business administration preferred.

*** Applicant may be NMLS registered and provide the company with NMLS number or be willing to register in NMLS prior to employment being offered. Additionally, FBI Criminal Background and credit check must be successfully passed before job offer is presented.

Minimum Work Experience Requirements:

1 year of experience supporting Wealth Management Advisors

Technical and/or Other Essential Knowledge:

Fully bilingual (English/Spanish) – Fluent, including writing

Experienced PC user with strong command of MS Office applications