Registered Client Service Associate

Banco de Credito e Inversiones; Torch of Friendship (FL); On-site; USD 85,000 - 115,000; Full time

Job summary

Banco de Credito e Inversiones is seeking a Registered Client Service Associate in Miami, FL. You will support Bankers and Financial Advisors with administrative tasks, client onboarding, and sales activities in investments, banking and credit products.

The role requires a Bachelor’s degree, Series 7 license (66/63/65 preferred), and at least 5 years of investment experience. Proficiency in English and Spanish, strong client service, and regulatory compliance are essential.

Qualifications

• Bachelor’s degree in a related field or equivalent
• Experience in investment services or wealth management is preferred
• Licenses: Series 7 required; Series 66/63/65 preferred
• Strong communication and client service skills; ability to work cross-functionally

Responsibilities

• Support Bankers/Financial Advisors with administrative tasks and client onboarding
• Assist in sales activities for investments, banking, and credit products
• Maintain KYC and client information, and manage client communications
• Prepare investor proposals and balance portfolios with the RM/FA guidance
• Ensure compliance with regulatory requirements and internal policies

Skills

communication skills

customer service

problem solving

interpersonal skills

teamwork

bilingual English/Spanish

presentation preparation

Excel

PowerPoint

Bloomberg

Education

Bachelor's degree in related field

Tools

Bloomberg

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Registered Client Service Associate

Full Time Regular Miami, FL, US

ABOUT BCI

Bci provides financial services to individuals and corporation. We focus on being a global leader in innovations and personalized client experience and, with more than

10,500 employees, Bci is recognized as one of the best companies in which to work and develop a career. It is the third largest privately owned bank in Chile and it has more than 300 branch offices throughout Chile and representative offices in other countries.

Bci is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.

JOB SUMMARY

The Registered Client Service Associate will be supporting Bankers/Financial Advisors within a segment-specific client base while expanding to new and existing affluent customers.

They will assist Bankers/Financial Advisors and clients with administrative and operational support as core activities. However, the R-CSA will also perform sale activities utilizing banking, investments and credit products, primarily to contribute to the teams’ goals.

DUTIES OF THE POSITION

The duties of the position include, but are not limited to, the following:

Investments Side:

Back up to the Financial Advisors / International Relationship Managers, ability to process their trades and prepare their investment proposals.

Know how to explain investment proposals and assist in the rebalancing of portfolios controlling the suitability aspects of each client.

Knowledge of ACATS in the transfer of assets between Broker Dealers

Gather and process new accounts and KYC documentation as well as maintain existing client information.

Maintain Salesforce Pipeline report updated and ready to deliver detailed information in weekly or ad hoc team meetings.

Work with KYC/AML Team to assist with the creation and maintenance of the Client Risk Framework using information provided by RM/FA from client visits.

Prepare client correspondence for RM’s/FA’s following firm guidelines.

Bank Side:

Communicate regularly with clients and provide full customer service, both proactively and on demand. Full responsibility over IPB unit communications and channels, prepare information for customers and resolve customer inquiries and requisitions regarding operational issues with the team.

Process account onboarding in the Bci Miami side from beginning to end, including help with processing thru Compliance.

Commercial onboarding of new clients: debit card and checkbook requests and OB registration and follow up / management of Welcome Email sent.

Open cases for Online Banking Registration for new accounts and follow up until concluded and maintain log up to date

Answer customers or RM’s inquiries on status of OB registration: search on system and if customer is not registered then open a case for registration.

BSA Radar management and completion for new account onboarding and maintenance of existing clients

Complete Maintenance Requests from beginning to end, eg: Follow up on changes in customers contact and mailing information, ensure proper follow up and updated on system (maintenance), complete necessary forms,followup onAS400

Manage any request from Documentation dept to Front Office and complete any requests with the help of the banker.

Manage W8 annual projects, and finalize it by November of each year with 100% completion (Project includes: obtaining list, and actively working on getting W8’s signed and filled out by customers

Wire transfers, process call back wire transfer instructions, transfer funds, and maintain wire transfer logs.

Renewal and issue CD’s, follow- up maturity dates renewals, open and close.

Sends in check book orders, re-orders to be processed and follow up on status.

Answer phone calls and email inquiries (internal and external customer)

Deposit checks received by mail.

Deposit batches changes in CD’s

Inactive account activations

Monitor new accounts and funding, inform respective officer.

Debit card and Credit card support: Follow up when required on disputes and requests (i.e..: sing in, online transfers)

Process Collateral Requests from Home office and credit dept (Amex paperwork)

Follow up and maintenance on customer inquiries and complaints (Maintain LOGs up to date)

Maintain complaint and error logs updated.

Coordinate between Personal Banking, Documentation and or Compliance follow ups

Support customers with credit card inquiries or making / participating in conference calls of customers with AMEX

Return Mail handling and updating address with client, and closing case with Reception/ Documentation

General Support:

Attend to Walk in Customers

Respond to client inquiries and resolve various problems.

Initiate account investigations as needed.

Ensure compliance with all legal and regulatory requirements.

Alerts and Compliance information requests

Excellent communication skills, critical, customer service and problem-solving skills

Strong interpersonal and team-building skills

Detailed oriented and able to manage multiple tasks effectively.

Ability to work independently and in a fast-paced environment.

Ability to understand, speak, read and write English and Spanish

Ability to prepare presentations, team reports and manage excel.

Effectively speaking before groups of customers or employees

Assume evolving duties and responsibilities of position.

Work all hours required to fulfill job duties and responsibilities (including, weekends, evenings and holidays as needed)

Travel as required.

Provide coverage for other positions as requested.

Ability to carry and lift boxes and objects that may weigh between 10 and 25 pounds.

Perform additional duties and responsibilities as assigned by management.

COMPLIANCE RESPONSIBILITIES

In the performance of their duties, all Bci - Miami Branch staff members are required to comply with all state and federal regulatory and legal requirements, including the Bank Secrecy Act, the Federal Election Campaign Act of 1979, the Foreign Corrupt Practices Act, and the Bank Bribery Amendments Act. Additionally, all staff members must comply with the Bci’s Personnel Manual and Code of Ethics and other policies of Bci which are either currently in place or which may become effective during the staff member’s employment.

PRE-HIRE REQUIREMENTS FOR THIS POSITION:

COMPUTER:

Ability to operate IBM compatible personal computers; Intermediate - expert fluency with Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Bloomberg Screen access and other banking applications.

EDUCATION:

Bachelor’s degree in a related field or equivalent combination of coursework and work experience.

CERTIFICATIONS/LICENSES:

License Series 7 required

Licenses Series 66 or 63/65 preferred

Licenses must be maintained current and in good standing

EXPERIENCE:

At least 5 years of investment experience in International Wealth Management and knowledge in Investments and Bank Products.