Client Associate

Amerant Bank; Coral Gables (FL); On-site; USD 46,000 - 64,000; Full time

Job summary

Amerant Bank in Coral Gables, FL is seeking a Client Services Associate to support Wealth Management Advisors with banking, investments and trust client service, KYC updates and onboarding.

The role includes meeting coordination, calendar management, document collection, and transaction support while maintaining AML compliance. Fully bilingual in English/Spanish, with 1 year of WM A support experience, and proficiency in MS Office.

Qualifications

• Associate's degree in finance or business administration preferred.
• 1 year of experience supporting Wealth Management Advisors.
• Fully bilingual (English/Spanish) – Fluent, including writing.

Responsibilities

• Provides support to Wealth Management Advisors in updating KYC and Investment Profile and onboarding new accounts.
• Attends meetings with customers and assists with account openings and documentation.
• Performs customer service tasks including handling inquiries, transfers, and coordinating administrative processes.

Skills

Customer Service

Communication

Organization

Bilingual English/Spanish

Education

Associate's degree in finance or business administration

Tools

MS Office

Job description

The Client Services Associate is is responsible for providing customer service and transactional support to Wealth Management Advisors (RM/IC). CAs are responsible for giving support to WAs as they develop and service banking, investments and trust customers.

Duties And Responsibilities Include

• Provides support to WMA (IC or RM) in updating of KYC and Investment Profile as well as renewal of W8s and IDs, including customer calling, form filling support and retrieval from customer location; discusses with customer investment profile for review and update as needed.
• Provides support in the account opening process by attending meetings with customers and/or assuring the new account file that is provided by the WMA (IC or RM) is complete as per checklists. Follows-up with prospective customers for any missing documentation that has been determined. Initiates and follows-up account opening process. Provides support in the onboarding process
• Provides customer service support by screening customer calls while trying to solve customer queries. Opens and follows-up on requests related to: account profile, telephone and address, inclusion and removal of accountholders (includes deceased customers), initiation of wire and securities transfers, continuous monitoring of funds due, securities transfer to/from non-US brokers (non-ACAT), account registration changes, reference letters, pledged accounts setup and release, processing of deposits in check, setup of multi-currency capabilities as well as special features (real time quotes, research access, online trading capabilities, etc.), processing of journal entries;
• Aids WMA (IC or RM) in setting appointments, managing calendars and coordinating business trips; Provides general office administrative support: copying, scanning, faxing, archiving, supply ordering, setting up courier deliveries, coordinating translation of documents with outside vendor among others.
• Acts as primary liaison with Wealth Management Operations; Participates in special projects: massive mailing, database maintenance, etc.
• Remain current on market news and events by dedicating work and personal time reading and browsing financial news and media. CAs must also remain current on general investments and products knowledge by their active and enthusiastic participation in scheduled courses, trainings, and product meetings.
• Ensures preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.
• Acts as backup as needed for other CAs
• In order to fulfill duties with expected level of competency, incumbent must demonstrate:
• Ability and eagerness to learn.
• Verbal, written and interpersonal skills.
• Customer service orientation.
• Organization skills (archiving, tracking, follow-up)

Minimum Education And/or Certifications Requirements

Associate's degree in finance or business administration preferred.

• Applicant may be NMLS registered and provide the company with NMLS number or be willing to register in NMLS prior to employment being offered. Additionally, FBI Criminal Background and credit check must be successfully passed before job offer is presented.

Minimum Work Experience Requirements

1 year of experience supporting Wealth Management Advisors

Technical And/or Other Essential Knowledge

Fully bilingual (English/Spanish) – Fluent, including writing

Experienced PC user with strong command of MS Office applications