Client Assessor (Wayne County)

BrightSpring Health Services; Southgate (MI); On-site; USD 80,000 - 95,000; Full time

Job summary

Gateway Pediatric Therapy, an affiliate of BrightSpring Health Services, seeks a Client Assessor to perform comprehensive initial assessments in Wayne County, serving Dearborn, Southgate, Livonia and Canton. You will gather input from families, document insurance-relevant findings, and support the creation of individualized ABA treatment plans.

The ideal candidate holds a Master’s degree and is BCBA or BCBA‑D licensed in Michigan, with strong written and spoken communication, attention to HIPAA

Qualifications

• Master's degree required.
• BCBA or BCBA‑D with Michigan licensure.
• Strong written and oral communication skills.
• Experience with VB‑MAPP, ABLLS‑R, AFLS, FBA.
• Customer service oriented and detail focused.
• Willingness to travel to clinic sites as needed.

Responsibilities

• Conduct thorough assessments of new clients, interviewing families and stakeholders.
• Use standardized ABA tools to evaluate skills and behaviors.
• Analyze results to inform insurance reports and treatment plans.
• Prepare accurate documentation aligned with insurance criteria.
• Coordinate with teams to ensure timely, compliant submissions.
• Explain assessment results and recommendations to families.

Skills

Customer service

Communication skills

Word/Excel skills

Critical thinking

Multitasking / organization

Bilingual preferred

Education

Master's degree

BCBA or BCBA-D with MI licensure

Tools

VB-MAPP

ABLLS-R

AFLS

FBA

Job description

Client Assessor (Wayne County)

Locations: Dearborn, Southgate, Livonia, Canton.

Pay range: USD $80,000 - $95,000 per year.

Overview

In this role, you will be responsible for conducting comprehensive initial client assessments and compiling detailed insurance reports to facilitate the development of individualized therapy plans. The ideal candidate will have strong assessment skills, an understanding of ABA principles, and the ability to write clear and accurate documentation for insurance purposes. This position will service our clients out of the following cities: Dearborn, Southgate, Livonia, and Canton.

Responsibilities

• Conduct thorough direct and indirect assessments of new clients, including interviewing parents, caregivers, and relevant stakeholders to gather essential information about the client's history, needs, and goals.
• Effectively utilize standardized ABA assessment tools (e.g., VB-MAPP, ABLLS-R, FBA) to evaluate the client's individualized skill levels, behaviors, and challenges.
• Analyze and synthesize assessment results to develop an understanding of the client's strengths and areas of support.
• Compile detailed, accurate information and reports that meet insurance requirements and document assessment findings, client needs, and recommended treatment plans.
• Ensure reports are aligned with insurance criteria, including appropriate coding and terminology.
• Collaborate cross-departmentally with teams to ensure that all insurance documentation is complete, accurate, and submitted on time and to standard documentation expectations.
• Communicate effectively with clients' families to gather input, explain assessment results, and outline treatment recommendations.
• Conduct outreach with the family to maintain rapport and facilitate communication between completion of assessment and start of services.
• Assist in scheduling assessment sessions and coordinating with insurance companies when needed.
• Stay current with best practices, ethical standards, and insurance requirements related to ABA therapy and client assessments.
• Attend regular training, supervision, and team meetings to enhance assessment skills and knowledge.
• Maintain the highest standards of professionalism in all client, staff, and external stakeholder interactions.
• Maintain client privacy in accordance with all HIPAA regulations and with Gateway policies and procedures manual.
• Document and maintain accurate and organized client and employee notes, data, and reports for internal and external processes.
• Practice good customer service by following up with families upon completion of the assessment report to answer any questions, provide clarification, and ensure they understand the recommended treatment plan.

Qualifications

• Master's degree required.
• Must be certified as a BCBA or BCBA‑D with current licensure in Michigan.
• Previous experience in client intake is preferred, not required.
• Previous experience is required in conducting behavioral assessments such as VB‑MAPP, ABLLS‑R, AFLS, FBA, etc.
• Excellent customer service skills.
• Strong written and oral communication skills.
• Strong Word and Excel skills.
• Ability to apply critical thinking skills to identify issues and create solutions.
• Ability to handle and complete multiple tasks while maintaining organization and accuracy.
• Bilingual or multilingual is preferred.
• No past criminal history.
• Travel to various clinic sites or client locations may be required to conduct in‑person assessments.

About Gateway Pediatric Therapy

Gateway Pediatric Therapy, an affiliate of BrightSpring Health Services, is a leading provider of comprehensive pediatric therapy services. We are dedicated to enriching the lives of children and adolescents on the autism spectrum. With a focus on individualized care and evidence‑based practices, Gateway provides a flexible and dynamic process for applied behavior analysis (ABA) therapy. Our team of experienced and compassionate therapists works collaboratively with families to create tailored treatment plans that address each child's unique needs and goals. Through personalized support and innovative therapies, we strive to empower children to reach their full potential and thrive in all aspects of their lives.